Specialist Quality Technical Services

Position Summary: The Quality Technical Services Specialist plans and coordinates activities to ensure the technical knowhow of products is consistent with established standards. This position also plans and coordinates activities concerned with development application and maintenance of technical standards for industrial processes materials and products. Additionally this position performs a wide variety of technical support field functions to provide information training and assistance to dealers and distributors.

Description of Essential Job Functions:

Technical Services

• Performs engineering reviews of design documentation for compliance with stated requirements including vendor manuals and company records.

• Documents data obtained during all technical service activities consistent with company policies and procedures.

• Communicates significant issues or developments identified during technical service activities and provides recommended process improvements to management.

• Make recommendations for product alternations to reduce warranty costs.

• Travel for field service trips to repair equipment.

• Prepares and presents technical and program information to employees and management.

• Evaluates department training and needs and confers with top management personnel to formulate fiscal budget for technical service department.

• Assist in planning organizing and coordinating training programs for Distributors and dealers service personnel. Participate in conducting internal and external technical training sessions.

• Contributes to compiling and writing training material and conducts training sessions on technical activities.

• Travel for technical training for customers distributors and/or train on equipment.

• Directs technical and administrative workers engaged in technical activities.

• Prepares reports to communicate involvement and results of technical service activities.

• Reviews technical publications articles and abstracts to stay abreast of technical developments in industry.

Quality Assurance/Control

• Confers with engineers about quality assurance of existing and new products designed and manufactured products on market to rectify problems.

• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.

• Maintains a working knowledge of government and industry quality assurance codes and standards.

Problem Solving

• Suggests and evaluates alternative methods and procedures in solving problems and meeting changing market opportunities.

• Develops new approaches to solve problems identified.

• Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.

• Interfaces with procurement engineering manufacturing customer or vendors to coordinate and resolve technical or qualityrelated problems.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualification Requirements: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelors degree in mechanical engineering electrical/electronic engineering manufacturing engineering or related technical fields or equivalent experience.

• 37 years of experience in a quality or technical support role (preferably quality in a manufacturing setting) involving mechanics electronics PLC programming electrical and related areas.

• Working knowledge and experience with customized electronic control systems.

• Training and presentation experience with customers and/or coworkers.

Computer Skills

• Ability to use a personal computer utilizing spreadsheet and word processing software applications databases and automated systems to accomplish work.

• Advanced/Intermediate skill level with Microsoft Office Suite; Word Excel Project and PowerPoint preferred.

Certificates Certifications Licenses Registrations:

• Certification in Basic Hydraulic Systems Electronic Control Systems and/or Maintenance Welding is a plus.

Other Skills Abilities or Competencies:

• Excellent interpersonal and communication skills.

• Experience communicating with customers and/or suppliers.

• Communicates with customer sensitivity and sense of urgency.

• Advanced/Hands on approach to problem solving and analysis.

• Customer service orientation and approach to daily responsibilities.

• Ability to function as a team member and contribute to group goals.

• Ability to communicate technical information in a nontechnical manner.

• Ability to write reports business correspondence and procedure manuals.

• Ability to define problems collect data establish facts and draw valid conclusions.

• Basic working knowledge of electrical circuits (knowledge of electrical controls is a plus).

• Ability to organize personal workload prioritize activities and accomplish tasks under deadline pressure.

• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardizations exist.

• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

• Strong oral and written technical communication skills to communicate with managers fellow employees customers and vendors.

• Maintain thorough knowledge and understanding of each customers specifications standards and other engineering requirements.

• Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.

• Ability to work in a group setting and independently while multitasking and adjusting to changing priorities in a minimally supervised fast paced environment.

• General understanding and working knowledge of manufacturing assembly sewing and welding equipment and tooling including design gauges equipment design automation robotics or manufacturing processes.

• Working knowledge of material types specifications and characteristics used in dock levelers dock seals & shelters impactable dock doors high speed and high performance doors and other entrance automation products and warehouse solutions.

• Thorough understanding of company product trade terminology quality management and control systems and techniques manufacturing processes including material controls work flow scheduling justintime/pull system machine operation and company policies as standards.

• Quality Management Working knowledge of the principles methods and tools of quality assurance quality control and reliability used to ensure that a project system or product fulfills requirements and standards.

• Quality Processes and Systems Demonstrated success with drawings PPAP submissions CAR 8D Customer Complaint / Warranty responses and Document Control.

• Manufacturing Knowledge of the specifications tools inputs raw materials outputs and waste related to the manufacture of prototypes models systems or other products.

• Mathematical Concepts Requires the ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions percentages ratios and proportions to practical situations. Includes the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Qualifications Experience or Requirements:

• Ability to travel up to 5075 if necessary.

• Requires a valid motor vehicle operators license and the ability to operate a motor vehicle while carefully observing all traffic rules and regulations.

• Requires the ability to use a variety of office/production related equipment such as a telephone photocopier and precision measuring instruments.

• Work beyond the traditional 40 hours per week may be required as workload or projects dictate including weekends and holidays.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.