The Family Centered Service Coordinator (FCSC) coordinates mental health (MH) services and supports for child welfareinvolved families when two or more members of the family are experiencingor are at risk of experiencingserious mental illness or serious emotional disturbance. The FCSC focuses on the needs of the entire family and coordinates a holistic plan that addresses not only the individualized needs of specific family members but also the needs goals and priorities of the family as a whole. Provide a full range of Family Centered Service Coordination services to a designated caseload of 10 to 12 families.
Work is performed with considerable degree of initiative and independent judgment in accordance with established regulations policies and procedures. Position reports directly to the FCSC Supervisor.
DUTIES AND RESPONSIBILITIES
Implements and provides services according to the Single Point of Accountability responsibilities:
Be the goto resource for the client served and their family
Assure that there are effective safety net resources for the client served
Clearly communicate to the client and their parent/guardian what they can expect from the system and what the system will expect of them
Assure there is periodic assessment and cross system planning to meet the clients needs while utilizing their strengths
Prepare for convene/facilitate service planning meetings and provide followup after meetings
Assure there is cross system coordination of services and that services are being provided
Provides culturally competent services with consideration for race religious sex sexual orientation age and ethnic background
Assist the client in developing and utilizing natural supports
Be a persistent advocate for those served and give feedback on systemic problems
Provide a consistent positive outlook that encourages recovery and full inclusion in the community.
Utilizes and promotes recovery principles in an effort to promote clients resiliency and recovery.
Maintains utilization targets quarterly that reflect daily activity and turns in case notes to the supervisor on a weekly basis. Document services in recoveryoriented manner.
Provide a full range of Family Centered Service Coordination services to a designated caseload of 10 to 12 families.
Maintain contact with each family on the caseload at least four times per month (once per week) during routine service coordination and at least twice per month for the six months following transition out of FCSC. Adjust the number of contacts according to the familys need.
Conduct timely assessments of client and family that thoroughly and accurately portrays strengths and
needs. Assessments may include CANS ANSA North Carolina Family Assessment Scale (NCFAS) suicide risk assessment violence risk assessment etc.
Promotes service planning efforts which result indeveloping documenting and implementing a comprehensive service plan driven by the family utilizing all the agreed upon strengths and needs. Service plan will coincide with goals in the CYF Family Service Plan.
Assure that there is effective safety net resources for the family through the development and reinforcement of Crisis Plans.
Facilitates Interagency Team Meetings including: being prepared for the meeting with necessary paperwork and background information elicits all necessary information and brings focus to the meeting identifies and explains their role within the team clarifies responsibilities and reinforces next steps at the close of the meeting.
Provide ongoing monitoring of treatment plan by attending meetings and communicating with family and providers. As concerns arise the service coordinator will provide feedback to provider as well as to the HSAO Supervisor.
Monitor all treatment plans and any concerns with the contracted providers.
Attend and participate in County Interagency Team Meetings
Complies with and adheres to HIPAA confidentiality / Fraud Waste and Abuse policies.
Coordinates with families mental health providers Children Youth and Families juvenile probation educational system housing providers and any other community service providers as necessary to contribute to clients success. Attend at all ancillary meetings with systems involved (court hearings permanency planning IEP housing etc..
Attends and participates in personal development and remains competent and knowledgeable of current trends initiatives resources and services available for clients and families.
Provides culturally competent services with consideration for the familys racial religious sex SOGIE age and ethnic background and identification.
Enter familyrelated data into applicable spreadsheets and medical record systems.
Other duties as assigned.
SKILLS AND KNOWLEDGE
Ability to work in a teamoriented atmosphere.
Ability to be attentive to detail.
Demonstrated organizational skills.
Ability to adapt and adhere to timelines.
Ability to be a selfstarter and creative in identifying solutions to problems; knowing when to inform supervisor when obstacles arise.
Knowledge of Microsoft Office products including Word Excel and PowerPoint.
Ability to adapt to and learn new software products.
Ability to work with people from a variety of diverse agencies backgrounds resources and communities.
ESSENTIAL REQUIREMENTS
Possess Act 33 Act 34 and FBI clearance
CPSL Mandated Reporter Training Recognizing and Reporting Child Abuse
Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.
Have current auto insurance that meets minimum collision coverage
Knowledge of guidelines and regulations of all levels of Service Coordination Services.
Strong oral and written communication skills.
Excellent leadership qualities.
Ability to work independently.
Fulltime position requiring 40.00 hours per week.
Working Conditions
Physical Demands. Requires vision speech and hearing and a moderate level of physical activity including; sitting standing walking lifting and carrying as required.
Environmental Factors. Office setting for staff meeting supervision and completion of paperwork inhome communitybased service delivery some work from home may be allowed once utilization goals are met.
Working Hours. Requires a minimum 40hour workweek.
Scheduled work hours are based upon the needs of the families and often require nontraditional hours including early mornings and evenings. It is expected that the FCSC schedule home visits at times convenient for the families. Disclaimer
This is job description is not intended to represent an employment contract. The elements of this description are subject to modification by management and may not represent all responsibilities and duties necessary to carry out the job of the Family Centered Service Coordinator.
EDUCATION AND EXPERIENCE
(Preferred) Masters Degree in Social Work Education Psychology Criminal Justice Counseling Special Education RN Degree or related field and at least two years of work experience directly serving persons who have mental health needs and child welfare involvement; or
(Required) Bachelor Degree in Social Work Education Psychology Criminal Justice Counseling Special Education with two years of work experience directly serving persons who have mental health needs and child welfare involvement. Strong interpersonal and organizational skills are necessary.
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