Know Your Customer Quality Assurance Associate
Know Your Customer Quality Assurance Associate
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1 Vacancy
Job Description
Are you experienced in banking and have analytical skills Then you found the right position for you!
As a Know Your Customer Quality Assurance Associate within the KYC Quality Assurance Governance & Quality & Training Team you will conduct performance evaluations on the Primary KYC QA Function. Your role will encompass the assurance of accuracy completeness and quality of KYC records. You will also participate in governance and training activities providing constructive feedback and guidance to the global Primary KYC QA team across all business sectors. Your duties will extend to documenting all test outcomes identifying gaps in processes and procedures and assessing data integrity and compliance with processing and servicing standards policies and procedures.
Job responsibilities
- Review the quality of Primary QA Testing results against Global KYC and Quality Assurance Standards and record results in the case management system
- Identify key issues risks and trends perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes
- Present results to key stakeholders
- Collaborate with global partners to ensure consistency with the Global QA framework and governance approach
- Consider regulatory requirements and best practices to implement changes to processes
- Help manage the governance of key KYC QA processes working closely with senior leadership and control partners
- Contribute to the development and delivery of training for new hires and ongoing training for existing staff
Required qualifications capabilities and skills
- Experience in banking or a related industry
- Indepth knowledge of KYC/AML regulations compliance requirements and industry best practices
- Advanced analytical communication and presentation skills
- Ability to articulate findings/exceptions and escalate promptly to relevant parties
- Ability to conduct root cause analysis and risk analysis
- Fluent in English
Required Experience:
IC
Employment Type
Full-Time
