Account Manager Team Leader
Account Manager Team Leader
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1 Vacancy
Job Description
Job Description
Account Manager Team lead
Location Northampton
Hours Monday Friday 9AM5PM
Salary Competitive dependant on experience
Our client is looking for an Account Manager Team Lead to join their team. In this individual contributor role youll be responsible for managing and growing accounts while also coaching and mentoring the team to drive success. Youll play a key role in forecasting and budgeting ensuring revenue growth and improving customer retention. If you thrive in a fastpaced environment and enjoy both handson account management and coaching wed love to hear from you!
This is a hybrid role 3x/week) based in the Northampton Office
What You Will Be Doing
- Manage and grow accounts by driving expansion and upsell revenue.
- Coach and mentor team members by sharing best practices offering strategic guidance and supporting skill development.
- Foster a highperformance culture ensuring the team is equipped to deliver exceptional results.
- Assist in forecasting and budgeting providing insights into revenue trends customer retention and growth opportunities.
- Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
- Coordinate and collaborate with marketing on customer programs.
- Partner with Sales Product and Customer Success teams to align account management strategies with business goals.
- Prioritise and advocate for customer needs elevating key issues to drive satisfaction retention and growth.
- Use a datadriven approach to lead outreach campaigns analyse engagement and increase product utilisation.
- Negotiate contract renewals create proposals and manage customer expectations.
Skills
- Bachelors degree in business Computer Science or equivalent experience.
- 3 years of experience as a playercoach in a clientfacing hightech B2B account management or renewal management role.
- Proven ability to mentor coach and develop account managers helping them achieve performance goals.
- Proven track record of quota attainment.
- Strong negotiation skills with a deep understanding of contract management pricing strategies and value selling.
- Handson experience with renewals expansions and upsell opportunities to drive account growth.
- Strong ability to interact with executive stakeholders and demonstrate a strategic understanding of business needs.
- Handson experience with CRM software (Salesforce preferred).
- Analytical thinker with strong problemsolving and critical thinking skills.
- Outstanding listening skills with the ability to translate client communications into solutions.
- Highly organised detailoriented and processdriven.
- Experience collaborating crossfunctionally to drive customer success product adoption and business growth.
- Experience working with Sales Customer Success Product and Support teams to align customer needs with business objectives.
- Ability to influence and drive internal initiatives that enhance customer engagement and retention.
- Ability to multitask and thrive in a fastpaced environment.
- Willingness and passion to learn new skills and continuously grow.
Required Experience:
Manager
Employment Type
Full-Time
