Representative Service Center Experienced
Representative Service Center Experienced
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
CHS Inc. is a leading global agribusiness owned by farmers ranchers and cooperatives across the United States that provides grain food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10000 employees are in the United States but today we have employees in 19 countries. At CHS we are creating connections to empower agriculture.
Summary
Responsibilities
- Provide technical support involving desktop laptop handheld devices or network services.
- Coordinate diagnose and troubleshoot incoming support calls.
- Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and endusers.
- Document implement and adhere to standard operating procedures and customer service guidelines.
- Capture monitor communicate and resolve events that impact the user environment.Manage multiple assignments of moderate to complex scope.
- Apply professional concepts company policies and procedures to solve a variety of problems.
- Maintain and promote a strong safety culture and follow all safety policies procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
- Perform other responsibilities as needed or assigned.
Minimum Qualifications (required)
- 1 years of experience in Information Technology
- High School diploma or GED
Additional Qualifications
- Previous work experience in a computing environment including support for desktop network and server equipment to include knowledge of patch management and package deployment processes
- Knowledge of ITSM best practices and service delivery standards
- Experience with Microsoft Windows operating system network configuration support of handheld devices and familiar with systems monitoring and uptime
- Strong customer service and communication skills
- Preemployment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required selected candidates must pass preemployment screenings to include all or a combination of drug criminal motor vehicle check physical requirements and FMSCA Clearinghouse.
Physical Requirements
Career Band:Production Administration & Technical Career Level:Experienced
Required Experience:
Senior IC
Employment Type
Full Time
