Are you compassionate caring and able to handle emotional situations when necessary
Do you have experience as a receptionist in a veterinary or medical clinic
Do you speak Spanish
If so Humane Society Naples (HSN) Southwest Floridas stateoftheart premier nokill shelter invites you to apply for the position of full time Client Services Representative. HSN operates a fullservice small animal practice that is open to the public. We are seeking a serviceoriented but assertive individual to provide clients and their companion animals with a positive appointmentmaking checkin and checkout experience.
Under the direction and guidance of the Client Services Manager and in cooperation with other team members Client Services Representatives:
Answer phones
Schedule appointments
Welcome and check in clients and patients
Check out clients and patients
Collect and process payments
Communicate with clients before and after appointments as needed
Provide clients with accurate information in a friendly caring compassionate and professional manner
Were looking for:
Fluency in English and Spanish required
At least one year experience in customer service in any industry
At least one year experience as a veterinary or medical receptionist preferred
Excellent customer service skills including the ability to interact calmly with emotional clients
Phone skills including a clear speaking voice
Accurate data entry and money handling skills
Work well within a team
Be responsive to professional feedback and direction
Able to prioritize and manage multiple tasks
Maintain a positive demeanor in a fastpaced environment
Ability to work in the vicinity of and engage in limited handling of dogs cats and other small mammals
Schedule:
Fulltime 40 hours per week. While the current schedule is MF future Saturday hours are anticipated.
Pay and Benefits
Pay starts at $17.00/hr. Paid weekly.
Paid time off and Holiday pay
Medical dental vision insurance
Paid parental leave
Retirement plan available matching funds after 1 year
Significant discounts on veterinary services
Candidates must be authorized to work in the United States and complete a background check prior to employment. HSN values diversity and is an equal opportunity employer.
All communication with candidates will be over email and/or text check your spam folder!
If you have technical issues or questions please email
No phone calls or walkins please
Humane Society Naples is SWFLs premiere nokill shelter for cats dogs and other small companion animals. The mission of Humane Society Naples is to shelter animals in times of need locate lifelong homes and advocate for responsible pet ownership. With 3 locations in Naples FL we offer a wide range of career opportunities including in animal care veterinary medicine customer service community services administration and fundraising. If you are teamoriented compassionate and are looking for a meaningful career in which you can make a difference we invite you to consider our career opportunities.
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