Assistant General Manager VM

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Utilizing initiative and independent judgment the Assistant General Manager assists the General Manager in planning directing and managing the daytoday operations of the Curry County Event Center including sales & marketing finance event services operations human resources public safety production union related issues and facility maintenance. Supervision is exercised over professional staff who directs various sections in daytoday operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration procedures policies and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until June 30 2025.

• Assist the General Manager in planning directing and managing the daytoday operations of the Center including sales & marketing finance event services operations human resources public safety production union related issues if applicable and facility maintenance.
• Maintains active contact with the Client/Contract Administrator. Monitors Oak View Groups compliance with all provisions of the management contract.
• Actively promotes the use of the facility to maximize its utilization.
• Negotiates agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with event organizers hosts managers and agents.
• Establishes and maintains effective working relationships with the Client/Contract Administrator tenants government departments and agencies entertainment/convention industry community and civic organizations to encourage continual and regular use of the facility.
• Coordinates facility involvement with local Fair Baord Chamber of Commerce Convention and Visitors Bureau as well as other appropriate destination marketing agencies.
• Assures the coordination implementation and administration of specific plans and programs prescribed by corporate directives to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures crowd control and crisis management procedures or other areas as needed.
• Develops and implements facility goals in accordance with the management contract the Clients objectives corporate policy and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans organizes coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar activity schedules projections for attendance and/or revenue
• Assist the General Manager in the development and administration of the facilitys operating and capital budgets. Work directly with the department directors in developing departmental operating budgets and revenue projections.
• Recruit select lead motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
• Work with the departmental directors in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Demonstrate continuous effort to improve operations decrease turnaround times streamline work processes and work cooperatively and jointly to provide quality seamless customer service.
• Develop and implement programs policies and procedures for the Center.
• Assist the General Manager in the oversight of the facilitys contract service partners (Food & Beverage Parking A/V IT Electrical).
• Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual Event Handbook Annual Sales & Marketing Plan Annual Preventative Maintenance Plan Annual Facility Report Booking Policies Fire Code Rules & Regulations etc.
• Participate and leads various interdepartmental project groups special projects and task forces.
• Conduct a variety of organizational studies investigations and operational studies; recommend modifications to programs policies and procedures as appropriate.
• Represent the General Manager as needed at various meetings.
• Establish and maintain effective working relationships with staff vendors facility stakeholders and facility users
• Provide an extremely high level of customer service at all times.
• Other duties as assigned.

• Five 5 years of increasingly responsible experience in professional Event center management and Fair Managment with at least two 3 years of direct supervisory experience at the department director level.
• Experience with aquestrian events and community or State Fairs
• Bachelors Degree from an accredited college or university in public assembly facility management hospitality management business administration or a related field. Other combinations of experience and education that meet these requirements may be substituted.
• Operational characteristics of public assembly facility management.
• Modern management methods longrange planning principles of budgeting and supervisory techniques.
• Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing event services safety & security facility maintenance & housekeeping finance and human resources audiovisual telecommunications and food & beverage operations.
• Contract development and negotiations including facility use license agreements service agreements and sponsorships agreements.
• Modern and effective customer service practices.
• Knowledge of EEOC FLSA OSHA ADA and other industry related legal issues.
• Interpersonal techniques in dealing with unique groups and sensitive circumstances.
• Terminology used in event center and entertainment settings.
• Must have computer skills in Microsoft office applications and word processing spreadsheets database presentation and internet software.
• Capital Improvement Project Experience
• Facility Budgeting Revenue Forecasting and Expense Control
• Plan direct and evaluate the work of subordinates.
• Perform a broad range of supervisory responsibilities over others.
• Manage multiple projects simultaneously.
• Work under high pressure in meeting urgent deadlines.
• Provide visionary leadership to facility staff.
• Recognize analyze and resolve challenges.
• Develop and implements programs policies and procedures for the Curry County Event Center.
• Ability to develop comprehensive management reports and manuals (i.e. Operations Manual Event Handbook Annual Sales & Marketing Plan Annual Preventative Maintenance Plan Annual Facility Report Booking Policies Fire Code Rules & Regulations etc)
• Ability to conduct a variety of organizational studies investigations and operational studies; recommend modifications to programs policies and procedures as appropriate.
• Ability to interpret and apply Federal State and local policies procedures laws and regulations.
• Establish and maintain effective working relationships with staff facility stakeholders and facility users.
• Ability to communicate clearly and concisely in the English language both orally and in writing.

• Ability to work a flexible schedule including early mornings evenings weekends holidays and extended numbers of days.

• To perform this job successfully an individual should have knowledge of Microsoft Word Microsoft Excel and be internet proficient.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.