Customer Experience Professional - Hybrid
Customer Experience Professional - Hybrid
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Job Description
Why Arbella
At Arbella were focused on people. We work hard to attract and retain the best. That means providing a great work environment encouraging work/life balance offering flexible work arrangements and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we too can grow as a company.
Other perks include:
Onsite gym and fitness classes and oneonone personal training
Onsite nurse nutritional counseling and mental health resources
Fullservice cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee Diversity and
Inclusion Council and more
A company committed to community: volunteer opportunities employee
led community efforts and the Arbella Insurance Foundation
Robust training mentorship and professional/personal development
programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace thats diverse inclusive and equitable for everyone. Weve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
Its no wonder our employees have voted Arbella one of the Boston Business Journals Best Places to Work every year since 2009!
The Arbella Customer Experience Professional is an individual who understands and supports our commitment to delivering exceptional service consistent with Arbellas brand. They thrive in a fastpaced environment have an inquisitive mindset and adapt well to change. They are eager to learn and develop new skills build meaningful relationships and collaborate effectively on a team to achieve department goals.
Key Responsibilities
Effectively communicates with customers agents third parties and vendors across multiple communication channels.
Performs an array of tasks including using care and compassion to guide customers through billing and policy related inquiries.
Researches and analyzes policy/billing activity and proactively identifies solutions to resolve customer inquiries.
Collaborates with independent agents and inhouse Service Center to escalate urgent customer concerns using sound judgment.
Builds relationships with our internal and external customers agents vendors and others and is committed to delivering exceptional service.
Contributes to a positive team atmosphere overall department goals and is active in promoting Arbellas core values including Diversity and Inclusion efforts.
May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
Performs other related work as required or requested.
Requirements
Some work experience in a customer service environment preferred.
Sound interpersonal organizational communication and collaboration skills
Data entry proficiency
Ability to multitask and work in a face paced environment.
Proficiency in Spanish or Portuguese would be desirable but not required.
This career opportunity is at $25.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition you are eligible for a profit share bonus program exceptional benefit and wellness programs career development flexible schedules and much more. Apply today!!
#LICL1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
