Education/Degree
- Highschool graduate required.
Preferred
- Associatedegree preferred.
Experience
- Twoyears experience in a medical/physicians office setting required.
- Strong insurance knowledge (prior authorizations denial management)
Skills(Specificlearned activity gained through training (e.g. computer skills keyboardingpresentation CPR ACLS etc.
- Abilityto demonstrate the knowledge and skills necessary to provide care for pediatricto geriatric population.
- Computerproficiency required. Microsoft officeapplications preferred with ability to learn new software.
Preferred- Highlydeveloped communications and interpersonal skills working with diversepopulation.
- Workindependently be selfdirected and contribute as a member of a team.
- Anticipateschallenges and develops and implements strategies for addressing them.
- High level of service delivery.Demonstrate initiative with ability to prioritize work meet deadlines andadapt to changing situations.
- Attentionto detail.
SRN is committed to diversity in the workplace which beginswith respect and opportunity for all. SRN takes affirmative action to ensurethat equal employment opportunity is provided to all persons regardless ofrace religious creed color national origin sex sexual orientation genderidentity genetic information age ancestry veteran status disability or anyother basis that would be inconsistent with any applicable ordinance orlaw.
Summary
Responsiblefor overseeing all activities associated with the scheduling of outpatients forthe physician practice at the center.Coordinate the complete demographic and insurance intake computerizedregistration scheduling of patients and verifying the individuals insurancecoverage with a customer service oriented approach.
Key Responsibilities
- Support is provided to other center team members by answeringphones assisting customers and fulfilling any cross trained responsibilities.
- Support is provided to Medical Service Associate to ensureefficient workflow.
- Preregistration registration insurance verification andscheduling are completed per center guidelines.
- Customer service and marketing is provided with phone supportcenter tours for patients and families interviewing prospective patients communicatingwith referral sources and maintaining adequate supply of marketing materials.
- Administrative duties such as answering the phone confirmingappointments supporting insurance requirements processes photocopyingtyping faxing inventory of supplies sorting mail and handling otheradministrative duties are completed per center guidelines.
- Insurance approvals and documentation are recorded in the medicalrecord and computer system in accordance with center standards.
- Physician charging processes are completed and reconciled asassigned per center guidelines.
- Medical record setup maintenance and discharge are completed percenter guidelines in a timely manner.
- Additionaldepartment organization or network activities are completed per establishedobjectives.
- PCCOrganizational Values of Innovation Collaboration Accountability Respectand Excellence are upheld.
Required Experience:
Unclear Seniority