Workload: Full time Sector: Energy / Environmental Work location: Geneva Switzerland

Language: Fluency is English and German is a must. Italian and French is nice to have.

Job description

Picarro is seeking a dedicated and dynamic Partners Operations Specialist to join our Picarro SARL Operations team and play a pivotal role in our growth and development across Europe. The successful candidate will oversee daytoday operational activities with Picarro partners in the EMEA region ensuring 1st class of the terms of the agreements highquality outcomes operational efficiency and customer satisfaction.

This is a handson role requiring a blend of technical acumen project management analytical skills and strong interpersonal abilities.

Key Responsibilities

Project Management

• Activity Tracking: Monitor partners driving and investigation activities in terms of quality control efficiency and issue identification.
• Reporting: Generate detailed reports and communicate results to clients partners and internal Picarro departments as required.
• Performance Metrics: Track activities using resultsbased KPIs and maintain the Plan of Record (POR).
• Partners Communication: Regularly engage with partners which includes:
  • Gathering insights on identified issues.
  • Addressing required corrections and actions.
  • Adapting plans upon needs.
• Logistics Planning: Coordinate operational logistics and planning based on projects needs.
• Technical Support: Provide minor technical training and support on systems and software tools. Collaborate with the SARL Operations/Field Application Engineering (FAE) team to:
  • Resolve technical support requests promptly.
  • Ensure high instrument uptime.
  • Perform timely system maintenance updates and checks.

Finance

• Billing Oversight: Validate partner invoices based on completed activities.
• Cost Tracking: Monitor benchmark analyze and report partners costs.
• Revenue Projections: Estimate and track planned activities to forecast revenue and costs.
• Invoice Management: Generate and issue quotes and invoices for completed activities ensuring accuracy and clarity.
• Dispute Resolution: Analyze explain and resolve discrepancies in invoicing with partners.

Legal and Compliance

• Contract Adherence: Ensure compliance with contractual agreements including pricing performance requirements and timelines.
• Collaboration: Work closely with Picarro internal departments including Sales Business Development Client Program Management Operations and Finance teams to address inadequate contracts or pricing structures.
• Documentation: Maintain and archive all documents related to contracts bills invoices and partner communications.
• Data Security: Track and maintain adherence to data security protocols.

Role Summary The Partners Operations Specialist will manage partners operational activities with a customercentric mindset. This individual must exhibit a proactive approach technical competence and strong problemsolving abilities to ensure operational excellence and customer satisfaction. Comprehensive training will be provided to develop a deep understanding of the role and Picarros technology and systems.

Desired Skills and Experience

Core Competencies

• Proven experience in a customerfacing role and control of .
• Effective problemsolving skills.
• Exceptional analytical skills and attention to detail.
• Organizational and timemanagement skills with the ability to work autonomously.
• Excellent written and verbal communication skills.
• Resultsoriented team player with a proactive makeithappen attitude.
• Skilled in conflict resolution and negotiation with a focus on winwin outcomes.

Technical Skills

• Experience in project management and process optimization.
• Appetite for technical products (hardware and software).
• Proficiency in managing data creating clean clear and detailed reports and documentation.

Language Proficiency

• Required: English German Italian (full proficiency).
• Preferred: French.

Qualifications

• Academic and/or Professional Certifications in either engineering Business Administration and/or project management.
• Prior experience in customerfacing support roles.
• Valid drivers license.

Why Join Picarro This is an exciting opportunity to work at the intersection of technology and operations within a fastpaced innovative environment. As a Partners Operations Specialist you will contribute to Picarros growth and establish yourself as a key player in delivering cuttingedge solutions to our clients in the EMEA region.