Service Manager
Service Manager
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Job Description
Position
As service manager you are responsible within the service department for efficient service delivery. You ensure the correct of the SLA/ M&S contracts for about sixty customers worldwide. Together with the other managers you report to the service director.
Our growing service department consists of forty employees: customer service employees (level 123 and service technicians. The service department operates 24/7 and implements a followthesun principle with branch offices in Los Angeles (US) and Brisbane (AU). We also have a number of other service offices around the world. This number will continue to grow in the coming years.
You are responsible for the operational of the service department;
You organize monthly service review meetings with customers. Here you follow up on customer tickets and implement action plans to maintain customer satisfaction;
You lead a group of service personnel and technicians;
You report and work based on KPIs and operational objectives;
You work 95 from headquarters;
You travel sporadically to customers to maintain customer relationships;
You will report to the Service Director.
Profile
You have a higher education (min 3 years bachelor or master).
You have demonstrable experience in a leadership role within a service or customeroriented organization minimum 3 years.
You have strong analytical skills.
You are operationally strong flexible proactive handson.
You have a general interest in ICT technology and engineering.
You possess excellent communication skills both internally and externally.
You have the ability to manage and motivate employees.
You are fluent in both Dutch and English. Other languages such as Spanish Portuguese French or German are a plus.
Offer
You will join a hightech growing challenging and international environment (SME mentality 220 employees) where you will have opportunities to further develop your competencies
A contract of indefinite duration with a competitive salary
A challenging position in a company where entrepreneurship is appreciated
Company car
Group insurance
Hospitalization insurance
There is free soup and fruit every day
Company and team events are organized regularly
Easy access by car and parking is possible
Possibility of homeworking
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Required Experience:
Manager
Employment Type
Full-Time
