Job Description
Climbing Wall / Rental Center Staff work with patrons of the facility to provide exceptional customer service as well as create a safe and enjoyable experience at the climbing wall. Responsibility dependability customer service maturity and visibility are keys to being an effective and efficient Climbing Wall Staff.
Responsibilities
Patron Safety and Facility. Ensure all who enter the wall area have a current waiver and associated paperwork. Administer top rope belay certification tests. Observe belay skills of patrons for completeness of safety system and proper belay technique. Identify and coach or correct undesirable or unsafe behavior. Retest or revoke top rope belay tags if necessary. Observe bouldering area for clear fall zones and controlled descents. Clear floor and mats of trip hazards. Implement emergency action plan when necessary. Report all injuries damage equipment needs and user issues to administrative staff through incident reports as necessary.