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You will be updated with latest job alerts via emailDSV Global Transport and Logistics
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.
Location: CAN Milton Yukon Court
Job Posting Title: Business Support Specialist Customs
Time Type: Full Time
The Business Support Specialist will handle Customs Business Implementations across Canada including end to end EDI Integrations. The role will lead coordinate and support the implementation and reengineering of accounts.
The role will ensure that customers needs and expectations are met throughout the implementation phase and start of service including technical implementations of visibility tools for existing clients.
The role will act as a facilitator for the review of existing accounts and operational processes across the various Customs Brokerage teams to identify and recommend opportunities for improvement and business optimization.
KEY DUTIES AND RESPONSIBILITIES
Lead Customs Brokerage Client implementations from preaward of business through to hyper care and audit
Liaise with DSV account representatives and customer to explore opportunities capture client expectations define timelines and responsibilities for onboarding of the account
Develop detailed implementation plans create SOP and IOP (as required)
Coordinate system and SOP training for operational units
Assist IT with gathering system requirements and coordinating system integration between the customer/vendor and DSV (EDI integrations)
Ensure that DSV offices/agents understand the specific account requirements/expectations and followup with appropriate corrective action when needed
Create flowcharts and contact lists that clearly show ownership and escalation paths for handover to the Operational Depts once client onboarding is complete
Identify and support the development of metrics/measurement tools according to the customers requirements and DSVs capabilities (i.e. ITMR4 CargoWise1 reports PowerBI myDSV)
Ensure that business impact of projects is properly managed and communicated to the account stakeholders
Support postgo live operations as required by the customer or DSV
Review procedures of existing accounts to identify & recommend opportunities for business and process optimization working with Descartes and other partners
Coordinate and support operational projects as assigned by line manager
Perform UAT for EDI Integrations
Assist in integration activities as and when needed
Hold demos and provide training on the following: Shipments Portal ITMR
Sign clients up on Shipments Portal
Quality Health & Safety:
Supports organizational commitment to ISO 9001 ISO 45001 certification
Perform assigned tasks to support DSV meets its objectives and targets regarding quality health safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their daytoday activities embrace sustainability Health and safety therefore reducing the impact upon the environment supporting the communities we work in and reducing incidents in the workplace.
QUALIFICATIONS
Education and Experience
A minimum of five years international transportation industry
Education in supply chain logistics international transportation or a related field of study.
CCS CIFFA certificate an asset
Skills and Competencies
Strong communication skills both verbal and written. Ability to deliver clear and concise messages
Active listener.
Ability to create collaborative engagements.
Strong interpersonal skills building professional relationships internally and externally
Strong problemsolving skills and analytical skills (Analyzing Referrals / Creative Thinking)
Strong decisionmaking capabilities and high accountability
Excellent organizational analytical and conceptual skills
Ability to understand and analyze customer and operational challenges and design solution proposal
Keen understanding of ITMR logistics/brokerage processes and how different 3rd party and internal systems interact (via EDI API etc. to function efficiently
Ability to integrate and coordinate efforts/resources across functions and boundaries
Ability and motivation to deliver results in a complex environment with many stakeholders
Ability to multitask plan prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a teamplayer
Language and Computer Skills
English is the principal language for this position additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Advanced knowledge of Microsoft Office suite
IT (Information Technology) and EDI (Electronic Data Interface) knowledge is required
ITMR experience required
Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Occasional travel may be required
Regular working hours apply for this position at times working beyond these hours may be required by business needs.
At DSV we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day from the small familyrun business to the large global corporation. Our reach is global yet our presence is local and close to our customers. Approximately 75000 employees in over 80 countries work passionately to deliver great customer experiences and highquality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.
DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals.
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FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information such as credit card or banking information. Our recruiters have an @dsv or @ca.dsv email address. If you question the legitimacy of any DSV job posting please reach out to
Required Experience:
Unclear Seniority
Full Time