Call Center Representative
Call Center Representative
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Job Description
PRIMARY DUTIES:
- Provide excellent customer service to internal and external customers regarding policy billing claims payment and collection inquiries (phone email etc.
- Investigate own and resolve customer inquiries regarding coverage claims billing and service while clearly documenting outcomes in the system for future reference
- Maintains confidentiality of client account information and other confidential information
- Conducts work in a professional manner
- Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits
- Use problem solving capabilities to effectively resolve any conflicts with clients agents and/or brokers
- Take and support phone enrolments
- Ensures timely and accurate assignment of cases for resolution to the appropriate departments
- Produce literature fulfilment and notes to the adjustors.
- To continue training/developing with all aspects of the job product as well as procedures
Employer Description
Chubb is a world leader in insurance. With operations in 54 countries Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings broad distribution capabilities exceptional financial strength underwriting excellence superior claims handling expertise and local operations globally.
Qualifications
QUALIFICATIONS REQUIRED
2 years of relevant work experience preferred
Ability to multitask talking with customers while completing paperwork and system changes
Excellent communication and Interpersonal skills
Outgoing and engaging conversation skills
Effective listening and problem solving skills
Professional demeanor
Efficient in Microsoft Office
Bilingual English and French
Excellent verbal communication skills (in both French and English) are necessary.
Must be detail oriented analytical and possess excellent Customer Relations skills.
This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
