Design Researcher

We are looking for an experienced Design Researcher

The role:

The Design Researcher is an integral part of the Research Function within the Verisure Global Design Team. The role will be based in our Malm office with some European travel required.

The role will primarily be responsible for running a program of continuous usability testing on the app in Sweden. This Design Researcher will also be expected to support and connect insights with other research and design activities related to the digital products and services on a global level.

The Design Researcher role will work closely with a wide crossfunctional team in helping to define user problems to solve evaluating new concepts improving existing products and validating design solutions specifically on the app.

The role requires excellent communication skills flexibility and a team player attitude that thrives in a fastpaced and dynamic work environment. The Design Researcher works closely with passionate engineering and product development teams that are deeply concerned about the creation of great consumer experiences.

The Design Researcher works with a degree of independence and is responsible for setting the plan and activities within any given research program or initiative. The role can simultaneously plan conduct and report on a few research activities at a time.

The Design Researcher actively participates in product development discussions with other designers and collaborative partners; often taking a leading role in conversations around consumers behaviors and expectations on any given project.

The role is tasked with finding compelling and creative ways to present and share research insights to a broad spectrum of process partners providing the necessary data points to enable the project team to make informed decisions in the development of new products and services.

Main Responsibilities

Main responsibilities will include supporting the business in all aspects of User Experience Research.Key tasks include but are not limited to:

• Plan and conducting rigorous and continuous usability tests on the app to track and measure changes to the experience over time as well as inform and inspire upcoming changes to the digital experience for our customer.

• Triangulate qualitative and quantitative data to generate strategic and tactical insights along with actionable recommendations that drive product and service design improvements.

• Actively looks for feedback from their supervisor and senior peers on larger research assignments in the analysis and interpretation of cognitive behavioral and physiological consumer data.

• Actively looks to review their work with peers and or supervisor on smaller scale projects/initiatives to ensure best practice share learnings and ensure the highest quality outcome is presented to stakeholders and collaborators.

• Facilitates workshops with stakeholders to enable them to make decisions about projects/initiatives.

• Actively recommends research approaches for any given problem space and knows the key advantages and disadvantages to multiple methodologies. Independently choose which method(s) would be best suited to the research needs.

• Conduct analysis on a final product raising the alarm on any overlooked defects relating to the products interface or design as well as the potential solutions to such errors.

• Independently present findings from research activities to peers process partners and design leadership as necessary and/or when requested.

• Work with stakeholders to agree research objectives based on project needs and business goals; constantly looking for datapoints to build a user experience recommendation and/or hypothesis.

• Take a leading role when supporting the Research Manager on internal initiatives from documentation and project data indexing to exploring new skills tools methodologies trends and practices.

• Usedata and insights from a multitude of sources to help designers and other key stakeholders make informed decisions about theuser experience.
  

Required Qualifications

• 5 years experience working with qualitative and quantitative research methodologies. Experience in usability studies interviewing ethnographic observation and video editing are desired.

• A bachelors degree (or equivalent) in Cognitive Sciences Statistics HumanPsychology Computer Science Computer Interaction or any other related Design and Research field.

• Exceptional written and verbal communication skills with the ability to relay complex information in a simple clear and concise manner to collaborating personnel.

• Good interpersonal skills to ensure a proper of the roles duties with minimal conflict and complications between collaborative and crossfunctional personnel.

• Proficient computer skills with both Microsoft Office 365 Adobe Creative Cloud and Figma/Figjam are mandatory.

• Fluency in English and Swedish is very important both in written and spoken forms.Proficiency in Dutch French or German is also highly desirable but not a requirement.

Additional Experience

• Experience of working with research methodologies such as usability testing field research surveys diary studies desk research expert interviews competitive analysis and A/B testing are highly desired.

• Proven and demonstrable experience of research assignment planning is highly desired.

• A proven record of accomplishment ofsuccessfullyapplyingdesignresearchand strategic thinkingwith demonstrable impact on project decisions products or services.

• An understanding of modern project management methodologies (e.g. agile leanUX) are desirable but not essential.

• Experience with UseBerry UserZoom Validately UserTesting Loop11 Webex and/or Sketch computer software is desirable.

• Familiarity with current home security / smart home technologies future developments and understanding the partnerships and use cases behind them is highly desirable.

• Experience working with colleagues from multiple countries in an international business is highly desirable
  

Applications must include:

• An uptodate CV and recent samples of research work that show case your abilities

• A Cover letter with salary expectations and a personal statement

Personal Characteristics

• A passion for consumercentered product and service creation; committed to delivering world class user experiences.

• Strong interpersonal skills with the ability to engage with a wide range of people cultures and positions of authority within any given organization.

• A meticulous eye for detail and data with the foresight to review and revise research materials before submitting for review or being shared with process partners.

• Ability to plan and manage your time effectively on any given assignment taking responsibility to ensure that expectations are understood.

• The initiative to learn and selfdevelop through observing peers and collaborative partners. Proactively seek answers independently and look to selfsolve problems before consulting with senior members or direct supervisor.

• A strong desire to learn grow and develop as a researcher and design professional. Specifically the capacity to learn new and developing research methods and analyses.

• High energy flexibility and vast amounts of drive.

• Knowledge of design thinking practices and methodologies with a willingness to listen observe and understand real user needs.
  

About Verisure

Verisureis a global leadingproviderofprofessionallymonitoredsecuritysolutions.Wearean internationalcompanywitha startupmindset fastagile andleanhighperformanceandvaluedriven.Weprotectmillionofcustomersin 17countries.Ourbusinessmodelintegratesproductdevelopment design andsaleswithinstallation outstanding service and a 24/7professionalmonitoringsolution.Weprotectpeoplefromintrusionfire andflood andwesavelives.Over the past years Verisure has experienced an exceptional and resilient financial performance with a very long track record of doubledigit growth thanks to continuous drive for Innovation our very sophisticated GoToMarket approach and replicable business model for expansion into new countries. We are now supporting the business next phase of growth with a robust business plan for value creation. Verisures success depends on its people and we invest in them every day. Working with Verisure is being part of an industry leading worldclass company that has a strong entrepreneurial spirit. VerisureInnovation is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are an international company with offices and colleagues in multiple countries.