Group Sales Assistant
Group Sales Assistant
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually the Royal Ontario Museum (ROM) is Canadas mostvisited museum ranking among the top 10 cultural institutions in North America. At ROM we are dedicated to building and sharing global collections sharing knowledge inspiring learning and fostering community engagement. As a globally recognized field research institute ROM houses an impressive collection of over 18 million artworks cultural objects and natural history specimens showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art culture and nature intersect connecting people and communities to the past present and shared future.
As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21stcentury museums we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
We are seeking a detailoriented and clientfocused Group Sales Assistant (PartTime) to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment enjoys building relationships and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations youll help ensure every visitors groups experience starts with excellence.
If youre someone who brings administrative precision a flair for customer service and a genuine interest in the arts culture or education sectorsthis could be a great fit.
HOW YOU WILL MAKE AN IMPACT
WHAT YOU BRING
WHAT WE OFFER
SALARY & TERMS OF EMPLOYMENT
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
WHY PEOPLE CHOOSE ROM
COMMITMENT TO DIVERSITY EQUITY INCLUSION & ACCESSIBILITY
At ROM we embrace diversity in our exhibits communities and teams. We encourage applications from racialized persons Indigenous Peoples persons with disabilities 2SLGBTQI individuals and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at emailprotected for assistance.
Apply today and help us create a collaborative diverse inclusive and equitable space where creativity and learning flourish.
Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references and other checks depending on the role.
#LIOnsite
Opened in 1914 and welcoming over 1.3 million visitors annually the Royal Ontario Museum (ROM) is Canadas mostvisited museum ranking among the top 10 cultural institutions in North America. At ROM we are dedicated to building and sharing global collections sharing knowledge inspiring learning and fostering community engagement. As a globally recognized field research institute ROM houses an impressive collection of over 18 million artworks cultural objects and natural history specimens showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art culture and nature intersect connecting people and communities to the past present and shared future.
As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21stcentury museums we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
We are seeking a detailoriented and clientfocused Group Sales Assistant (PartTime) to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment enjoys building relationships and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations youll help ensure every visitors groups experience starts with excellence.
If youre someone who brings administrative precision a flair for customer service and a genuine interest in the arts culture or education sectorsthis could be a great fit.
HOW YOU WILL MAKE AN IMPACT
- Support the daily business of Group Sales by arranging and selling tailored group visits for a variety of clients including Tour Operators performance troupes corporate teams and community organizations.
- Maximize revenue by upselling enhancements such as exhibition access guided tours and teambuilding experiencesadapting offerings to suit client needs.
- Respond to group inquiries across channels (email phone web and inperson) book experiences schedule staff/volunteers and organize invoicing and payment processing.
- Contribute to seamless visitor experiences by ensuring accurate scheduling timely followups and exceptional service from first contact through postvisit.
- Provide administrative support to the Tourism & Promotions team including maintaining records researching new client opportunities and updating tourism listings.
- Track all client interactions in the ticketing system to support ongoing stewardship accurate reporting and future engagement efforts.
WHAT YOU BRING
- Completion of some postsecondary education (less than 2 years) in marketing education tourism museum studies or a related discipline.
- At least one 1 year of administrative or sales support experienceideally in a notforprofit cultural or educational environment.
- Outstanding customer service and interpersonal skills with a warm professional approach to group sales and client communication.
- Strong organizational and multitasking abilities with a proven track record of meeting deadlines and managing competing priorities.
- Skilled proficiency with Microsoft Office (Word and Excel) and familiarity with ticketing and financial systems (e.g. VivaTickets BOS Sage) is an asset.
- A solutionsoriented mindset with the ability to listen to client needs tailor offerings and contribute to memorable group experiences.
- A collaborative spirit and the ability to work independently in a fastpaced environment.
- Bilingualism in French and English is considered an asset.
WHAT WE OFFER
- Perks: Free ROM membership for permanent fulltime and parttime staff plus discounts to over 200 attractions through Attractions Ontario.
- And more!
SALARY & TERMS OF EMPLOYMENT
- START DATE: May 2025
- OPEN DATE: April 8 2025
- CLOSE DATE: April 22 2025
- STATUS: Parttime Permanent
- EMPLOYEE GROUP: OPSEU Local 543
- HOURLY RATE: $26.60 $30.41
- SCHEDULE: Up to 24 hours weekly
- PROBATIONARY PERIOD: 420 hours or six 6 months
- LOCATION (onsite): Toronto ON
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
- Initial conversation: A 30minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
- First interview: A 1hour inperson or virtual interview with the Hiring Manager and a member of the HR team. This indepth interview will focus on your skills and how they align with the teams and ROMs needs.
- Second interview: A 1hour inperson meeting with the Hiring Manager and relevant team members. You may be asked to present a preassigned case study and discuss scenarios relevant to your role. Depending on the position you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.
- Third Interview: a final interview with key stakeholders.
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
WHY PEOPLE CHOOSE ROM
- Cultural engagement: Daily interactions with Torontos diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
- Continuous learning: At ROM expertise and continuous skill development are paramount. Our culture of curiosity and openmindedness fosters growth beyond traditional career paths.
- Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts global history cultural diversity and leveraging digital technologies to enhance accessibility.
- Team & culture: ROM promotes a positive workplace with collaborative supportive teams that encourage creativity and innovation. We value new ideas and collective problemsolving.
- Academic collaboration: We are committed to education partnering with universities and providing student resources underscoring our dedication to research and accessibility.
COMMITMENT TO DIVERSITY EQUITY INCLUSION & ACCESSIBILITY
At ROM we embrace diversity in our exhibits communities and teams. We encourage applications from racialized persons Indigenous Peoples persons with disabilities 2SLGBTQI individuals and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at emailprotected for assistance.
Apply today and help us create a collaborative diverse inclusive and equitable space where creativity and learning flourish.
Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references and other checks depending on the role.
#LIOnsite
Required Experience:
Senior IC
Employment Type
Part-Time
Key Skills
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