Lead Engineer

Job Summary: Ocean Place Resort & Spa is seeking an experienced and dynamic Lead Maintenance Engineer to oversee the building equipment and Guest Rooms conditions to elevate the service standards and customer satisfaction. The successful candidate will be responsible for ensuring exceptional guest experience managing to answer room calls and preventive maintenance program and repairing our Mechanical Equipment ensuring that all rooms and public space meet location standards and driving the overall success of our Engineering Team to excellence.

Key Responsibilities:

1. Service Standards and Customer Satisfaction:

• Ensure the highest standards of service are consistently delivered across all service to the Guests.
• Monitor and respond to guest feedback to continually improve service quality.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

• The Lead Engineer will oversee the proper functionality of Guest room appliances Spa and In Room Dining and Kitchen equipment.
• Ensure all team members are trained to provide excellent service and respond to a Guest call.
• Conduct regular inspections throughout the building to ensure proper illumination safety and cleanliness standards.

Implement and maintain all SOPs of company compliance.

• Ensure all team members are trained and adhere to SOPs to guarantee consistency and quality across all operations.
• Regularly review and update SOPs/ MOPs with the Director of Engineering to reflect current best practices and operational needs such as Boiler reading and Meter readings.

• Train and mentor a highperforming team of regular Engineers.
• Conduct regular performance reviews and provide ongoing feedback and coaching.
• Foster a positive work environment that encourages teamwork communication and professional growth.

• Monitor and control costs of materials and equipment.
• Ensure consistency and quality of repair across the building
• Implement and maintain effective quality control measures.

• Handle numerous calls from clients events ensuring seamless coordination and exceptional service.
• Work closely with the events team to plan and provide technical services for special events and functions.
• Ensure the proper lightning and Temperature is maintained in meeting rooms.

• Maintain strong relationships with vendors and suppliers to ensure the best quality products and services.
• Oversee inventory management including ordering receiving and stock control.
• Implement costeffective purchasing strategies.

Check the cooling tower Pool readings Boiler readings Change filters on Air Handlers Change Belts of Return Fans blow down compressors daily maintain Laundry Equipment maintenance of the Ice Farm Water treatment tank and report any damaged equipment to the Director of Engineering.

Qualifications:

• High School Diploma Business.
• Boiler License
• Minimum of 3 years of experience in maintaining a building preferably in a resort or highend hotel setting.
• Proven track record of managing multiple tasks and achieving high levels of customer satisfaction.
• Strong leadership communication and interpersonal skills.
• Excellent organizational and problemsolving abilities.
• Knowledge of painting spackling plumbing and electricity and best practices.
• Ability to work flexible hours including nights weekends and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Capability to lift and carry items up to 50 pounds.

Why Join Ocean Place Resort & Spa: Ocean Place Resort & Spa offers a vibrant and supportive work environment where you can grow your career and make a significant impact. We provide competitive compensation benefits and opportunities for professional development. Join our team and be part of creating unforgettable experiences for our guests.

In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca 1R) which requires private employers with ten 10 or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities. This position pays $25 $29/ hour dependent on experience.

Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.