Project Coordinator - Production Specialist
Project Coordinator - Production Specialist
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$ 55000 - 65000
1 Vacancy
Job Description
Floor Coverings International of Fall River
- Customer relationship management: act as the primary point of contact for customers from the moment the sale is closed ensuring satisfaction and clear communication throughout the project.
- Project coordination: schedule and coordinate projects to align with customer needs and installer availability. This includes site visits reviewing orders and overseeing the timely delivery of materials before the job begins.
- Job scheduling & communication: update customers on start dates timelines and the scope of work. Ensure customers are informed about the progress of the installation and any changes made during the project.
- Team collaboration: meet with branch staff weekly to discuss sales customer expectations and product orders. Participate in weekly meetings with the Franchise Owner and team.
- Installer & vendor management: manage installer relationships ensuring highquality and timely service. Oversee vendor relationships and resolve any issues that arise during the job.
- Conflict resolution: address and resolve conflicts and customer complaints promptly maintaining positive relationships and ensuring customer satisfaction.
- Onsite quality control: conduct regular job site visits to ensure work meets company standards and customer expectations.
- Documentation & accountability: ensure proper documentation of each project including beforeandafter photos. Keep track of job status and updates in the system.
- Sales & performance goals: work towards meeting weekly and monthly sales and installation goals maintaining a focus on profitability and customer satisfaction.
- Job completion: walk the customer through the finished project ensuring everything meets expectations and collect final payments.
- Handson support: provide support in the field as needed leveraging your flooring experience to troubleshoot issues guide installers and ensure quality craftsmanship.
- Event & show participation: represent the company at local events and shows when required.
- Flooring installation experience and knowledge required; some sales experience preferred.
- Proven background in project management with handson expertise to assist and support crews during the installation process.
- Leadership & communication: strong leadership skills to manage installers and handle conflict effectively. Excellent communication skills both inperson and over the phone.
- Organization & multitasking: ability to manage multiple projects simultaneously and stay organized.
- Problem solving: demonstrated ability to resolve challenges productively and make decisions independently.
- Professional image: maintain a professional appearance and attitude embodying the core values of Floor Coverings International.
- Techsavvy: comfortable using various computer systems to track progress and communicate with customers and installers.
- Growthoriented: excited to contribute to a fastpaced highgrowth business with a mindset focused on continuous improvement.
- High school diploma required; college degree preferred.
- Must have a vehicle to transport materials; truck/van preferred.
- Valid drivers license and clean driving record.
- Must be able to pass a company background check.
- Must be comfortable with working in a team atmosphere and communicating effectively with customers and colleagues.
- Bilingual (English/Spanish) is a plus.
- Company vehicle or mileage reimbursement for workrelated appointments.
- Competitive salary: $55000 $65000 based on experience.
- Bonus opportunities to accelerate your growth.
- Paid vacation and holidays including national holidays.
- Paid training annual company convention in Mexico and opportunities for advancement.
- Locally owned friendly supportive and teamoriented workplace.
- Fulltime schedule: Monday through Friday (some evenings and weekends may be required).
- Companyprovided computer to support productivity.
- Free uniforms.
- Sitting 70 of the time (office client homes and driving to appointments).
- Standing/walking 30 of the time.
- Lifting up to 50 pounds to carry flooring materials into client homes.
- Frequent interaction with clients and team members requiring strong customer service skills.
- Integrity attitude and quality: We value a positive attitude honesty and attention to detail.
- Deliver what you promise and respect individuals maintaining a high level of professionalism in all tasks.
- Pride in your work and an ongoing commitment to quality and continuous improvement.
- Engage with your community and help make the work fun for everyone involved.
Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shopathome model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a serviceminded individual who loves to have fun we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.
Required Experience:
IC
Employment Type
Full-Time
