IT Field Service Technician

Job Summary:

Field technician is similar to a bench technician AND must be able to adapt and address all aspects of the computing environment. Technician should have the ability to communicate with customer the solutions. The right candidate will be responsible for providing technical support related to computer systems hardware software applications and more. This person will respond to tickets via a ticketing system analyze the issues isolate the problems and implement the solutions. This person will be comfortable talking on the phone supporting customers and have a good general understanding of business technology.

Essential Functions:

• Identify analyze and resolve common technical issues questions and problems that occur in workstations mobile devices operating systems software hardware and peripherals
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following though not limited to:
  • Advanced desktop issues
  • VPN connectivity
  • Entrylevel server support
  • Hardware issues
  • Line of business support
• An onsite PC technician should be capable to execute all aspects of repair maintenance and security to include everything from physical cleaning of components to detailed software diagnosis
• The technicians duties also include physical networking functions such as running networking cables between computer stations servers hub for the purposes of networking computers
• This requires mechanical knowledge of wiring schema tools and layouts with regards to how wires are run in ceilings walls and fixtures
• Analysis and Investigation of problems
• Installing physical equipment (i.e. networking patch panels or racks or rack enclosures
• Repair substitution or replacement of faulty hardware as necessary
• Repair installation reinstallation or reprogram of software as necessary
• Testing and error checking of solutions
• Backup of data as necessary to restore functionality
• Provide recommendations as necessary for the general health of the equipment
• Provide technical documentation and/or materials upon request or as necessary
• Followup with Customer after the solution has been implemented

Required Skills/Abilities:

• Practical knowledge of assembly disassembly and maintenance of all hardware components
• Practical knowledge of Windows OS to include installation recovery setup and updating
• Practical knowledge of all antiviral security and firewall technologies including installation setup recovery and updating
• Practical knowledge of most major software suites for office use including Microsoft Office
• Reasonable knowledge of server applications such as Active Directory Exchange MS Server
• Trouble shooting skills in operating systems vs. hardware components
• Trouble shooting skills in spyware antiviral removal and spam control
• Trouble shooting skills in Windows OS installation and reinstallation
• Trouble shooting skills in failed hardware identification
• Valid Drivers License

Preferred Education and Experience:

• A Net and Sec certifications or equivalent experience
• Experience with all modern operating systems
• Deep understanding of business networking
• Deep understanding of Active Directory Group Policy File Sharing etc.
• General understanding of technology related to smallmedium businesses
• Virtualization experience is a plus!

Physical Requirements:

The physical requirements below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit stand walk talk hear and see
• Routine use of hands to type
• Occasional need to stoop kneel crouch twist crawl reach and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision depth perception and ability to focus
• Ability to travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds
• The statements contained in this job description are intended to describe the general nature and level of work.

Work Environment/Conditions:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

Travel Requirements: Onsite to local clients premises

Benefits:

• Incredible company culture
• Medical/Dental/Vision health plans
• HSA/FSA participation based on insurance plan
• PTO/Sick/Holiday pay
• Ability to contribute to Longterm Disability and ShortTerm Disability plans
• Dependent Care FSA
• Paid Parental Leave
• 401K participation
• Explosive company growth

Affirmative Action/EEO statement:

It is the policy of The 20 LLC. to offer Equal Employment Opportunity to all qualified applicants regardless of race color creed religion national origin sex age disability genetic infuriate or any other status protected by federal state or local laws.

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities duties and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally and all other sedentary criteria are met.