Customer Support Engineer wmd
Customer Support Engineer wmd
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Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
Our established team in Dresden are recruiting for a Customer Support Engineer to support with current and future installed tools at customer sites.
Your responsibilities:
- Primarily responsible for customer service activities associated with updating troubleshooting diagnosing and repairing of highly complex capital equipment atcustomer site.
- Representing the company to the customer and accountability for customer satisfaction with service.
- Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.
- Preparation of field service reports on customer support activity and providing documentation to other supporting functions on reoccurring problems. May provide assistance to installation engineers in resolving problems.
About you:
- Certified engineer (Bachelor) or degree from advanced technical school or work experience
- Ability to understand and troubleshoot problems in software and electronics optics mechanical electromechanical and electrooptical systems to address on site customer problems.
- Excellent customer relation and excellent analytical problemsolving skills.
- Ability to work in a highpressure environment.
- Ability to work in a team within a multicultural environment.
- Fluent in English and German language is desirable
- Proficiency in MS office tools
- Experience in the semiconductor or electronic industry is a plus
- The candidate needs to be a handson type person enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.
- Domestic and international travel may be required 1020
- valid car drivers license
What we offer:
- Dynamic job in the Semiconductor Industry.
- Great team to work with in Dresden.
- Team events (e.g. family summer event Christmas party).
- We offer a competitive family friendly total rewards package.
- Variable compensation components e.g. participation in company stock purchase plan.
- Permanent fulltime employment.
- Company car or car allowance.
- Extensive initial and guaranteed further training.
- 30 days of vacation.
Minimum Qualifications
Certified engineer (Bachelor) or degree from advanced technical school or work experience
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
