Global Security Operations Center Operator Evening Night Shifts
Global Security Operations Center Operator Evening Night Shifts
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Salary Not Disclosed
1 Vacancy
Job Description
As part of the Security Safety & Sustainability (S3 team the Global Security Operations Center (GSOC) Operator is responsible for providing essential service support for all safety security and crises impacting Sony Pictures Entertainment (SPE) facilities productions special events travelers and personnel on a global scale. Working in a fastpaced and innovative fusion center. Operators must possess exceptional analytical and incident management skills. GSOC Operators play an integral role in operational security facility safety crisis management content protection traveler safety and overall duty of care using various security systems and monitoring software to detect and triage critical incidents.
The GSOC operates around the clock 24/7 365 days a year. We are seeking dedicated GSOC Operators who possess the flexibility to work various shifts including:
Evening Shift 2:00pm to 10:30pm
Night Shift 10:00pm to 6:30am
Responsibilities:
- Dispatch and coordinate response to incidents that occur on company premises and/or sites of special interest (e.g. productions events etc. using the appropriate communication methods and tools. Incidents may include but are not limited to fires security incidents trespassers duress alarms or medical emergencies.
- Review analyze and escalate as necessary intelligence data feeds to help mitigate threats to company property personnel and stakeholders. Serve as a key resource for the Global Threat Analysis (GTA) team for both formal and informal requests for research and analytical support related to global events geopolitical developments natural disasters country/city/area situational awareness and travel safety.
- Review and escalate abnormal conditions involving company infrastructure and/or environmental health and safety to the companys decision makers and impacted stakeholders.
- Coordinate emergency response and prepare clear and concise communications to security management and other stakeholders during major incidents. Major incidents include but are not limited to medical fire security and environmental health and safety events.
- Support tactical opensource monitoring efforts during special events film premieres production shoots press junkets etc. Take lead on feature film and TV production location tracking monitoring and alerting.
- Monitor and operate various technical security systems including access control video management alarm monitoring CAD systems and massnotification tools to detect and facilitate the response to potential security safety or medical incidents.
- Partner with GTA and Crisis Management on global traveler security/duty of care efforts to include producing and sending Travel Advisories identifying upcoming travel and monitoring high risk travel itineraries.
- Support social media threat monitoring to include monitoring stream creation and customizations to specific areas of interest and specific client needs. Identify monitor and provide notifications (as appropriate) for planned events which may impact to SPE personnel business operations travelers productions or events.
- Assist in developing location risk assessments talent assessments crime reports and incident assessments on a variety of incidents/subjects which may impact the safety and security of SPE personnel business operations travelers productions physical assets and intellectual property.
- Curate and regularly update the global distribution list location coordinates and point of contact databases. These resources include but are not limited to Geographic Information System files realtime proximitybased intelligence travel management programs opensource monitoring programs and other productivity applications.
- Identify and escalate crises by activating the Incident Management Team when appropriate or when instructed to do so by S3 Leadership. Operators will also research draft and deliver situational briefings during the crisis management process.
Requirements:
- 13 years of experience working in a Global Security Operations Center (GSOC) emergency dispatch center watch center or similar command center environment.
- Bachelors Degree in International Affairs Business Emergency Management Political Science Criminal Justice or related field preferred but not required
- Japanese speaker preferred but not required
- Ability to communicate effectively with all levels of the company in a high pressure and fastpaced environment
- Ability to accurately type a minimum of 60 words per minute while entering data or information relayed via radio phone or alarm monitoring system into a CAD system
- Proficiency in Microsoft Office 365 programs (Word Excel SharePoint Outlook)
- Ability to work flexible shifts nights weekends and holidays as operational needs dictate.
Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status age sexual orientation gender identity or other protected characteristics.
SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.
To request an accommodation for purposes of participating in the hiring process you may contact us at
Required Experience:
Exec
Employment Type
Full-Time
