Engineer Customer Service-French
Engineer Customer Service-French
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Your mission at Enphase Energy is to advance a sustainable future for all. Today our intelligent microinverters which turn sunlight into an affordable safe reliable and scalable source of energy work with virtually every solar panel made and when paired with our awardwinning smart battery technology we engineer one of the industrys bestperforming clean energy systems. To date we have installed more than 48 million microinverters on more than 2.5 million systems across 140 countries and well over 50 thousand homes use our energy storage products.
Like our customers our innovative teams are also worldwide making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing groundbreaking solar energy management technology each of our teams has a shared goal of creating a carbonfree future.
Do you want to help change the world Learn more about the role:
To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware software communications installation or a blend of variables.
What you will be doing:
- Answering inboundEmails /Chats / Phone calls to the Customer Support queue during assigned hours.
- Conducting remote troubleshooting of Enphase products.
- Troubleshooting approving and executing warranty claims.
- Providing presales information about Enphase products.
- Assisting with the activation of new Enphase sites as needed.
- Documenting all activity in a central CRM/Help Desksoftware platform.
- Coordinating with Enphase Engineering with tracking of field issues and subsequent product modifications logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.
- Participating in ongoing training/education of industry standards and Enphase productspecific information.
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Following departmental conventions and procedures.
- Professionally represent Enphase via all communications mediums.
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employeemanual.
- Performing other duties as assigned.
- Support operational hours (India team) are 6:30 am 11:00 pm Sun to Sat. Start and finish times for team members are adjusted to cover nonstop customer support across 7 days. The candidate must be open to working on weekends.
Who you are and what you bring:
- Should be a Graduate B.E/B.Tech/M.Sc/MCA/B.Sc/BCA
- Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
- Experience working in afastpaced technical support or customer service position.
- Strong verbal and written communication skills.
- Proficient in French. C1 certification is required.
- Computer literate (PC skills essential Mac OS desirable)
- A general understanding of electrical concepts AC & DC circuits electrical or electronics background would be highly desirable.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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