DoD Safe Helpline Staffer Part Time MorningEvening

Department: Safe Helpline

Position: Safe Helpline Staffer (Part Time)

Reporting To: Safe Helpline Shift Manager

Operational need days/times that need coverage:

• Wednesday: 7 AM 11 AM
• Thursday: 7 AM 11 AM
• Friday: 7 PM 11 PM
• Saturday: 7 PM 11 PM

Hourly Rates of Pay per the Collective Bargaining Agreement
Staffer(Full Time and Part Time): $22.51/hr
Shift Differential:Hourly hotline employees receive an additional $2.50/hour for any scheduled hours worked between 7pm to 6:59am.

The Abuse and Incest National Network is the nations largest anti sexual organization. RAINN operates the National Sexual Hotline atHOPE at rainn and publicizes the hotlines free confidential services educates the public about sexual and leads national efforts to prevent sexual improve services to survivors and ensure that rapists are brought to justice. This position is to work on the DoD Safe Helpline which provides support services to members of the military community affected by sexual . RAINN operates the Safe Helpline under contract from DoD s Sexual Prevention Response Office (SAPRO).

Essential Duties and Responsibilities

• Answer crisis calls routed through the telephone helpline (Safe Helpline).
• Take chats routed through the online helpline (Safe Helpline).
• Take chats routed through the Online Hotline (NSAH Online Hotline).
• Provide referrals through Safe Helpline Texting service.
• Utilize crisis intervention best practices including safety planning brainstorming and listening skills to provide compassionate support to hotline users (online and phone hotlines).
• Gather necessary information from Safe Helpline users and provide accurate referral services to the DoD community.
• Maintain knowledge of DoD SAPRO and other military policies and protocols and adhere to the same.
• Employ knowledge on eligibility requirements for Veteran Affairs.
• Demonstrate specialized Safe Helpline knowledge and sexual service skills.

• Enter nonpersonally identifying call information into the helpline database.

• Complete session assessments and other data collection tools.

• Perform callthroughs to audit military responder database.

• Complete new and revised training on best practices policies and protocols.

• Maintain knowledge of and adhere to RAINNs policies and protocols.

• Perform responsibilities relating to followup care as assigned.

• Work a minimum of two 2 federal holidays per year.

• Attend monthly inservice staff meetings.

• Maintains a clean and orderly workspace.

• Specialized Service Delivery: Showcase expertise in specialized Safe Helpline knowledge and sexual service skills including successful completion of essential training in crisis intervention and Safe Helpline protocols.

• Carry out any additional tasks and responsibilities relevant to the work being completed as assigned.

Position Specifications/Requirements

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:

Required Qualifications

• Bachelors degree in social work psychology or related field or equivalent work experience.
• Crisis hotline/intervention or related experience. A minimum of 1 year experience.
• Must possess excellent Englishlanguage communication skills (oral and written).
• Possess ability to effectively communicate information and respond to questions in persontoperson and small group situations with visitors general public and other employees within the organization.
• Must be familiar with instant messaging.
• Must have basic computer and database proficiency.
• Must type a minimum of 35 wpm with accuracy.

• Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.

• Ability to solve problems and deal with a wide range of situations.

• Ability to interpret a variety of instructions written and oral.

• Ability to exercise good judgment when faced with complex decisions.

• Resiliently positive and energetic attitude with the ability to successfully work on a team and independently.

• Willingness to work a nontraditional schedule which will include evenings and/or weekends/holidays.

• Must be 18 years of age or older.

• Must be able to work onsite at RAINNs office and to attend meetings there as required.

• Must be comfortable discussing issues surrounding sexual violence.

• Must complete and pass Tier 1 background investigation (administered by the Government).

• Must successfully pass a criminal background check administered by RAINN.

Desired Qualifications:

• Veterans: those with Dept. of Veterans Affairs or VA MST Coordinator experience will be given priority.
• Crisis hotline/intervention experience.
• Experience with military populations.

RAINN headquarters are based in Washington DC. This position may be based regionally for someone whose residence is within the continental USA. Although this may be a remote role it may require some periodic business travel to our DC offices for onsite meetings and training sessions.

Only complete applications will be considered. Please no phone calls.

Remote Work Requirements

RAINN employees are required to have a home office setup with a dependable highspeed internet connection. This must be sufficient to support all jobrelated tasks including accessing systems communicating with teams and providing uninterrupted hotline services or administrative support.

When you work for RAINN youre joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important and so are you!! RAINN will not discriminate against any employee or applicant for employment because of race color creed religion national origin age sex individual identity genetic information disability or protected veteran status. RAINN encourages all qualified candidates to apply.