Guest Service Ambassador
Guest Service Ambassador
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Guest Service Ambassador (GSA) is often our first point of contact. The GSA is responsible for ensuring the Wendella guest experience is a positive one. Mostly positioned throughout the docks the GSA is required to stand often on warm days and occasionally on cold wet pavement for hours at a time. The GSA will answer all questions about Wendellas tours and cruises as well as the Chicago Water Taxi which is owned and operated by Wendella. Guests will often look to the GSA to answer general questions about Chicago which may include directions or activity recommendations. The GSA will also assist the crew and ticket office with lining up and boarding passengers scanning tickets keeping the dock clean and occasionally transporting supplies weighing up to 50 pounds. The GSA will also assist with any other tasks that may be needed for the smooth operation of the dock. This fun outdoor position includes heavy customer contact and requires standing and affords an opportunity to interact with guests from around the world. The GSA needs to move between our docks which requires ascending/descending stairs frequently.
Qualifications & Requirements:
Must be 16 years of age or older.
Must be a US Citizen.
Must be friendly outgoing hardworking and enthusiastic!
Customer service experience is a plus.
Foreign language skills are a plus.
Flexible or open availability. Required to work evenings weekends and holidays.
Ability to work outdoors with exposure to rain snow and extreme heat or cold.
Pay/Benefits:
Pay is $17/hour
401K with Employer Match
Profit Sharing
Medical/Eye/Dental Insurance
First Aid/CPR Training
DIVVY Bike Share Discounted Membership
Complimentary Tour Tickets & Chicago Water Taxi rides
*Successful candidates who are 18 years or older are required to complete a criminal background check prior to an offer of employment.
Know Your Rights: Workplace Discrimination is Illegal
Know Your Rights: Workplace Discrimination is Illegal Spanish
Employment Type
Part-Time
