Counter Person
Counter Person
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
A counter staff member is responsible for directly interacting with customers at a service counter taking orders processing payments providing information about products or services ensuring a positive customer experience and maintaining a clean and organized work area.
$16.66 $18.00 per hour
Key responsibilities of a counter staff member may include:
- Greeting customers:
- Welcoming customers as they approach the counter with a friendly and professional demeanor.
- Taking orders:
- Accurately taking customer orders including specifying options quantities and any special requests.
- Product knowledge:
- Having detailed knowledge of products or services offered to answer customer questions and provide recommendations.
- Operating POS system:
- Efficiently processing transactions using a pointofsale system including scanning items accepting payment methods (cash credit cards) and providing change.
- Preparing food or drinks (if applicable):
- Depending on the setting may be responsible for basic food preparation like assembling sandwiches pouring beverages or following specific recipe instructions.
- Packaging items:
- Properly packaging purchased items to ensure customer satisfaction.
- Handling customer inquiries:
- Addressing customer concerns complaints or questions regarding products services or store policies.
- Maintaining cleanliness:
- Keeping the counter area clean and organized including wiping spills restocking shelves and disposing of trash.
- Visual merchandising:
- Presenting products attractively on the counter to encourage sales.
- Following company policies:
- Adhering to established cash handling procedures safety guidelines and customer service standards.
Skills and qualities needed for a counter staff position:
- Excellent customer service skills: Ability to interact with customers in a positive courteous and helpful manner.
- Communication skills: Clear and concise communication to accurately take orders and address customer concerns.
- Basic math skills: Accurate cash handling and ability to calculate totals quickly.
- Attention to detail: Ensuring orders are correct and following proper procedures.
- Ability to work under pressure: Handling busy periods and multiple customer requests efficiently.
- Teamwork skills: Collaborating with other staff members to maintain smooth operations.
Employment Type
Hourly
Key Skills
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