Problem Release Knowledge Manager
Problem Release Knowledge Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What You Will Bring
Minimum 57 years progressive experience in IT Service Management (ITSM) Project Management Problem Resolution and root cause analysis Release Change & Knowledge Management.
Regulatory and compliance familiarity with SOX and /or other audit standards.
Experience working with ServiceNow is preferred.
Bachelors degree in Information Systems Computer Science
ITIL Foundation Certification
Service Management Certification
Proven experience working with ITIL Foundation
Strong collaboration communication skills and ability to work in a team environment.
Proven experience managing IT incidents problems releases and knowledge sharing ensuring smooth IT operations and minimizing service disruption.
Understanding on how to organize store and disseminate IT knowledge to ensure quick and efficient resolution of issue.
Working knowledge of IT infrastructure including hardware software networks and databases.
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a valuesdriven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Medical Dental and Vision plans that include nocost and lowcost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
What You Will Do
1. Problem Management: Identifying analyzing and resolving ITrelated problems to minimize their impact on business operations including root cause analysis implementing corrective actions and preventing recurrences.
2. Release Management: Planning scheduling and managing the release of software updates and new features. Ensure that releases are tested thoroughly and deployed smoothly without disrupting services.
3. Knowledge Management: Developing and maintaining a knowledge management system to capture store and share information and best practices within the organization which includes creating training programs and ensuring knowledge is easily accessible to all relevant stakeholders.
4. Work closely with various teams including IT development and support to ensure seamless problem resolution and release processes.
Required Experience:
Manager
Employment Type
Full-Time
