Senior Consultant Service Effectiveness
Senior Consultant Service Effectiveness
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit CIBC
What youll be doing
You will be joining the newly created Service Effectiveness team reporting to the Director Service Effectiveness Business Support Services and Centralized Instrument Data. The Senior Consultant is accountable for managing Data Governance Records Management Business Continuity Management (BCM) and Change Management for Capital Markets Operations (CMO). This multitalented incumbent will be responsible for initiation planning and delivery of assigned projects and programs and provide support to CMO Leadership and other Stakeholders. You will oversee CMO Business Continuity Management (BCM) annual activities working closely with Line of Business (LOB) representatives. You will ensure the organization is prepared to maintain operations during and after a disruption minimizing the impact on business activities.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1 day per week onsite while other days will be remote.
How Youll Succeed
- Data Governance 510 years experience with Data Governance structures and models (metadata entity relationships referential integrity rules data quality data lineage etc... You will ensure data integrity security and compliance with data governance policies and regulations and identify areas for improvement. This includes providing support with Critical Data Element (CDE) identification and controls; research and determine new business data quality rules at the business term and data element level; work with Technology Partners to implement Executable Data Quality builds; Data Dictionary builds; enrich business and technical metadata; support the creation of data lineage; define and document new procedures to test data quality; manage Data Sharing Agreements; and Data Issue Management tracking and resolution along with ongoing monitor and maintenance of Data.
- Subject Matter Expert 510 years experience working with Capital Markets particularly around equity fixed income options and futures). You will lead CMO Records Management and provide direction to LOB Senior Records Officers and ensure compliance to policies.
- Change Management You will effectively manage and communicate changes that impact CMO to ensure smooth transitions and minimize disruption. Develop and implement change management strategies that address the human and operational aspects of change. Monitor and report on the impact of changes identifying and addressing any issues or resistance. Changes may includes but are not limited to Real Estate moves Wellbeing Social Committee etc.
- Project Management You will control projects and programs conduct regularly scheduled status reviews provide business guidance identify any deviations to work plan and recommend corrective action to rectify potential issues/constraints that may impact project success. Provide postimplementation management and support.
- Leadership Ability to lead develop and drive diverse projects and programs forward simultaneously by using effective planning organization communication and management skills while tracking to defined plans and being under time constraints. Broad strategic thinker with clear vision and direction of worldclass change management; ability to combine aggressive initiative with professional discipline and demeanor to accomplish difficult tasks through other people.
- Collaboration and Communication Ability to understand and communicate complex structures and ideas that involve analysis processes and solutions to others with different disciplinary backgrounds. Ability to construct and document operational procedures focusing on data integrity and data security. Procedures will apply a mixture of sample and full reviews over a scheduled period. Ability to manage expectations regarding business requirements/results ensuring quality.
Who You Are
- You have a degree in Data Management or a related field and relevant work experience in Capital Markets particularly around equity fixed income options and futures.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
- You act like an owner. You thrive when youre empowered to take initiative go above and beyond and deliver results. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You continuously evolve your thinking and the way you work in order to deliver your best.
- You are a problem solver. You have exceptional critical thinking problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend solutions.
- You have stellar communication skills. You have the ability to produce a variety of business documents that demonstrate command of language clarity of thought and orderliness of presentation.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 28th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Collaborative Partnerships Company Policies Compliance Oversight CrossDepartmental Collaboration Data Integrity Data Reporting Data Solutions Meeting Presentations Process Improvement Analysis Program Management Project Management Reporting and Analysis Stakeholder EngagementRequired Experience:
Senior IC
Employment Type
Full-Time
