Level I Technician Intern
Level I Technician Intern
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Salary Not Disclosed
1 Vacancy
Job Description
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
- The Technician 1 Desktop Support Intern will provide desktop and operational support to assigned site and remote users
- These duties will include providing support for Windows 10 and MS 365 by evaluating and troubleshooting issues to include running indepth diagnostics identify research and resolve technical problems
- Identify and resolve application issues solve and identify common PC software and hardware problems
- Promote a high level of customer satisfaction through proper telephone email and chat techniques and respond with the appropriate amount of urgency to user
- Document track and monitor problems within the ticketing system to ensure timely resolution
- Provide hardware support of PCs and Laptops such as installing replacement hardware or upgrading hardware
- Install configure maintain and support computers printers fax machines scanners and other peripherals and related hardware as well as remote access devices
- Support Software/Hardware on equipment such as Scanners Copiers Printers Monitors and other peripherals
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests
- Perform other duties as assigned by management
- Basic understanding of Networked printers Scanners Multifunction devices
- High school diploma and enrollment in IT program/progress towards IT associate degree
- Exceptional written and oral communication skills.
- Experience with desktop operating systems including Windows 7 Windows 10 and Mac OS.
- Experience with server operating systems including Server 2008 Server 2012 Server 2016 is a plus.
- Active Directory knowledge a plus
- Kaseya RMM and Autotask PSA Experience a plus
- Valid Driver License and ability to drive to customer locations when required.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
