User Supt Analyst Sr
User Supt Analyst Sr
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1 Vacancy
Job Description
Overview
Senior User Support Analyst IT Desktop Support
Full Time 80 Hours Per Pay Period Day Shift
Covenant Health Overview:
Covenant Health is the regions topperforming healthcare network with 10hospitalsoutpatient and specialtyservicesandCovenant Medical Group our areas fastestgrowing physician practice division. Headquartered in Knoxville Covenant Health is a communityowned integrated healthcare delivery system and the areas largest employer. Our more than 11000 employees volunteers and 1500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes Best Employer seven times.
Position Summary:
Under general supervision performs analytical technical and administrative work in the planning design and installation of new and existing personal computer systems.
Recruiter: Kathleen Rice
Responsibilities
- Under general supervision performs analytical technical and administrative work in the planning design and installation of new and existing personal computer systems.
- Under general direction provides second/third level end user PC support.
- Interacts with various levels of IT staff and others outside of IT to restore service and/or identify and correct problems.
- Coordinates configuration/installation and general troubleshooting of PC hardware and software.
- Implements hardware and software testing.
- Directs end user training and documentation.
- Provides remote PC support and troubleshooting
- Provides Assistance and Directions to fellow IT Groups
- Provide mentoring to junior staff.
- Provides status reports problem summaries and project status as required.
- Works on moderately complex applications.
- Confers with end users to determine types of hardware and software required.
- Writes programs to fulfill requirements or selects appropriate offtheshelf software and modifies to suit.
- May maintain or utilize telecommunications protocols.
- Installs new hardware and maintains existing hardware.
- Trains end users in use of equipment and software.
- Local travel required.
- Other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to an Associates degree. Preference may be given to individuals possessing an Associates degree in a directlyrelated field from an accredited college or university.
Minimum Experience
Minimum of five 5 years related experience. Experience working with LANs/WANs and working knowledge of required hardware and software.
Licensure Requirement
Employee must have a valid Tennessee drivers license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health standards at the date of hire and throughout employment tenure.
Required Experience:
IC
Employment Type
Full-Time
