Restaurant Server
Restaurant Server
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Salary Not Disclosed
1 Vacancy
Job Description
Server
Location: Gloucester MA 01930
Skills: Passion for hospitality serving experience creating unforgettable memories.
Position Summary:
As a Server at Mile Marker One you will be the primary point of contact for our guests responsible for providing outstanding service from the moment they are seated until they depart. You will guide guests through our menu take orders accurately ensure timely delivery of food and beverages and address any needs or concerns with professionalism and a smile. Your role is crucial in creating a positive and memorable dining experience that encourages repeat business.
Responsibilities:
- Guest Interaction: Approach guests with a warm and welcoming demeanor introduce yourself and establish rapport.
- Menu Knowledge: Possess thorough knowledge of our menu items including ingredients preparation methods daily specials and potential allergens. Be able to answer guest questions accurately and make recommendations.
- Order Taking: Take food and beverage orders accurately utilizing our pointofsale (POS) system efficiently and ensuring all modifications and special requests are clearly communicated to the kitchen and bar.
- Service Standards: Adhere to established service standards ensuring timely and efficient delivery of food and beverages prebussing tables and anticipating guest needs.
- Beverage Service: Take beverage orders serve drinks responsibly and have knowledge of our beer wine and cocktail selections.
- Table Maintenance: Maintain cleanliness and organization of assigned tables ensuring they are properly set cleared and reset promptly.
- Handling Payments: Present guest checks accurately process payments efficiently using the POS system and handle cash and credit card transactions with integrity.
- Problem Solving: Address guest complaints and concerns promptly and professionally seeking assistance from management when necessary to ensure guest satisfaction.
- Teamwork: Collaborate effectively with other team members including hosts bussers kitchen staff and bartenders to ensure smooth and efficient service.
- Restaurant Knowledge: Be knowledgeable about the restaurants history ambiance and any special events or promotions.
- Safety and Sanitation: Follow all safety and sanitation procedures to ensure a clean and healthy environment for guests and staff.
- Side Work: Complete assigned side work duties including stocking stations preparing condiments and ensuring the overall cleanliness of the service areas.
- Upselling: Suggestively sell appetizers beverages desserts and specials to enhance the guest experience and increase sales.
Qualifications:
- Previous experience as a Server in a fastpaced restaurant environment preferred.
- Excellent communication and interpersonal skills with a positive and friendly attitude.
- Strong customer service orientation with a genuine desire to please guests.
- Ability to multitask prioritize and work efficiently under pressure.
- Basic knowledge of food and beverage service procedures.
- Familiarity with POS systems is a plus.
- Ability to work a flexible schedule including evenings weekends and holidays as needed.
- Must be able to stand and walk for extended periods
and carry trays of food and beverages. Must be of legal age to serve alcohol in Massachusetts. - Certification in responsible alcohol service (e.g. TIPS) is a plus.
Employment Type
Full Time
