Population Health Advocate

For more than 50 years First Choice Community Healthcare has provided access to high quality primary medical dental and behavioral healthcare to the underserved populations of the MidRio Grande Valley of central New Mexico. Today we operate seven 7 Community Health Centers and one 1 schoolbased clinic. We are currently recruiting for a Population Health Advocate to join our team and assist in fulfilling our organizations mission which is to improve the health life skills and wellbeing of all members of the communities we serve. Our health centers maintain an opendoor policy providing treatment regardless of an individuals income or insurance coverage. As a nonprofit organization First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality comprehensive medical services but we also address our patients emotional social and cultural needs.

In addition to serving a communitycentered organization we offer an excellent benefits package to include:

Benefits Offered

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Employee Assistance Program
• Aflac
• Life and AD&D Insurance
• Voluntary Life Insurance
• Identity Theft
• Retirement Savings 403(b)
• 1020 days per service year (based on length of service)
• Sick Leave 64 hours per year (unused rolls over each year into Long Term Sick Leave)
• Long Term Sick Leave 40 hours per year
• 10 Paid holidays per year
• 40 hours of Educational Leave per year for full time employees
• $700 per year for tuition reimbursement

Essential Duties and Responsibilities:

Reviews patient registries and other data sets to identify gaps in care disease specific screenings and basic preventative health screens. Communicates with patient and/or clinic staff to ensure timely closure of identified gaps.

Documents activities/interventions within patient charts or other reporting formats as appropriate.

Collects and tracks monthly quarterly and annual process improvement/quality measure data.

Conducts analysis of data in collaboration with a variety of care teams to assist in identification of improvement activities. Presents data collected in an organized format to facilitate analysis and identification of improvement opportunities.

Accesses daily reports to identify patients hospitalized discharged and treated in the Emergency Department (ED). Provides assistance with care coordination facilitates communication between patients caregivers and providers helps to addresses barriers to care and promotes optimal allocation of resources.

Provides information to patients and families regarding community resources medication assistance and other healthcare needs.

Implement/assist with a variety of healthcare quality improvement/population health activities as indicated and directed.

Participate in the development implementation and/or evaluation of FCCH PCMH initiatives.

Conduct patient chart reviews for previsit planning using standard protocols to enhance visit efficiency and effectiveness.

Assists patients with scheduling ordering lab work and/or testing that may be needed for a chronic disease as defined in the organizational standard protocols.

Participate in patient outreach (via phone virtual platform clinic and/or home visit) to achieve greater patient compliance with appropriate treatment plans standards of care/protocols and improved patient healthcare outcomes.

Supports patients in an effort to make them successful while following the written plan of care as indicated in the discharge plans and ambulatory care plan. Encourages patients to use selfmanagement tools as provided.

Facilitate patients access to available community support educational and/or other healthcare resources as appropriate to their needs and according to any requirements of health insurance or healthcare financial assistance programs they may (or may not) have.

Other duties as assigned and/or needed.

Minimum Qualifications & Experience:

Minimum of two 2 years recent experience in a healthcare setting required.

Current medical assistant or equivalent experience.

Experience and knowledge of electronic health records required.

Knowledge of medical terminology CPT and ICD10 codes required.

Ability to communicate effectively and maintain cooperative relationships with providers staff members patients and the medical community. Ability to employ tact diplomacy and compassion with all types of people.

Strong research and analysis skills highly preferred. Must successfully function in a fastpaced serviceoriented environment.

Must have strong organizational skills be detailoriented a selfstarter possess ability to set priorities and function as part of a team. Possess ability to use good judgment maintaining confidentiality at all times.

Possess and maintain computer skills to include working knowledge of Word Outlook Excel and the ability to learn other software as needed. Experience with data analytics and quality metrics preferred.

Knowledge of community resources preferred.

Working knowledge of and ability to implement appropriate standing orders and care management practices.

Strong interpersonal resource development research and communication skills and the ability to work as an effective team member with a wide range of medical and administrative staff and outside entities as well as a diverse patient population.

Ability to communicate complex information in a manner easily understood by diverse listeners and strong customer service skills.

Ability to speak clearly and concisely.

Ability to read understand provide and follow verbal and written instruction.

Ability to establish and maintain effective working relationships with patients employees community partners and the public.

Ability to function independently/autonomously while maintaining effective and necessary communication with Director.

Knowledge and familiarity with compliance programs cooperate fully and comply with laws and regulations including HIPAA.

Bilingual English/Spanish is highly preferred.

Age of Patients Served:

All ages

Physical Characteristics/Working Conditions:

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization needs. There are frequent opportunities to relax from any physical exertion or to change position in work activities.

1. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
2. Machines Tools Equipment required to be operated: Capable of using office machines and personal computers for word processing data entry and spreadsheet applications.
3. Visual Acuity Hearing and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
4. Environment/Working Conditions: Work is mostly inside a clinical office setting in a controlled environment. Normal clinical/office safety precautions and practices are required. Position may require travel throughout the greater Albuquerque metropolitan area. Work is regularly scheduled MondayFriday although weekends may be required to meet deadlines