Technical Support Representative Level II Hybrid
Technical Support Representative Level II Hybrid
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Job Description
Full Swing Simulators is the largest USbased producer of golf and sport simulators that has been chosen as the Official Licensee of PGA TOUR and the Official Simulator Partner of the Golf Channel. Full Swing is the only company that gives players patented dualtracking technology combining highspeed cameras and infrared light wave technology provide unmatched swing data and realtime ball feedback. Users can dynamically experience more than 13 sports including golf featuring the worlds most iconic courses with the most innovative software in golf simulation. Team Full Swing boasts PGA TOUR Players Tiger Woods Justin Rose Jordan Spieth Gary Woodland Brandt Snedeker Jason Day the LPGAs Brooke Henderson the NBAs Steph Curry and the NFLs Patrick Mahomes.
Being a part of Full Swing means joining a growing brand and team of people dedicated to innovating new experiences for golfers and athletes around the globe. Whether it is working on the most innovative technology in the industry marketing our story with the best athletes in sports selling to a growing audience that is looking for the latest in sports entertainment or helping our customers have the best possible experience Full Swing has opportunities to be a part of a team that continues to develop and expand.
We are looking for a highly motivated team player to join our outstanding customer service team! As a Technical Support Representative II you will provide toptier technical support to both customers and distributors manage case logs and resolutions and maintain an exceptional level of customer service.
Primary Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Diagnose troubleshoot and resolve issues over the phone in a fastpaced environment
- Create and document case history
- Manage case logs and resolutions
- Create Knowledge Base Articles based on case resolutions
- Follow up to ensure resolution and customer satisfaction
- Basic Knowledge of tracking and thirdparty devices (ex. Laster shot swing catalyst)
- Managing calls in queue
- In depth knowledge of tracking and product expert on one of the thirdparty devices
- Managing calls in queue
Work Environment
This job operates in various environments such as customer locations homes and offices. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk and hear. This position is very active and requires standing walking bending kneeling stooping crouching crawling and climbing. The employee must frequently lift and/or move items over 50 pounds and on occasion 150 pounds (twoperson lift).
Position is currently hybrid with three days required onsite.
Required Education Experience & Skills
- Technical or Computer related degree or equivalent experience and
- 2 years providing technical support (phone email and/or onsite)
- Extensive knowledge of Win XP Win 7 MS Office; Mac OSX a plus
- Ability to build configure troubleshoot and repair PCs
- Ability to troubleshoot diagnose and resolve product and service issues in a timely and efficient manner; Knowledge and use of Zendesk a plus
- Intermediate knowledge of networking hardware and configuration
- Strong customer service and support skills
- Strong telephone skills
- Must be patient selfmotivated detail oriented and disciplined in time management
- Willing to perform multiple duties and tasks and assist Technical Director with various assignments
- Diagnose troubleshoot and resolve issues over the phone in a fastpaced environment
- Create and document case history
- Manage case logs and resolutions
- Create Knowledge Base Articles based on case resolutions
- Follow up to ensure resolution and customer satisfaction
Preferred Education Experience & Skills
- Knowledge and use of Salesforce a plus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
What We Offer:
- Comprehensive Benefits Package Medical dental and vision coverage plus more
- 401(k) with Company Match Up to 4 contribution match
- Paid Time Off Generous PTO and paid holidays
- Supportive Work Environment A relaxed noncorporate atmosphere
- Team Culture Engaging team bonding events and activities
- Onsite Wellness Access to a personal trainer and gym facilities for a healthy worklife balance
Ready to Grow with Us
At our company rapid growth means endless opportunities! Were committed to developing talent from within offering clear career advancement paths across all roles. Over 70 of our managersand many other key team memberswere promoted internally. If youre eager to grow and make an impact join us and see where your potential can take you!
Full Swing Golf is an Equal Opportunity Employer. We believe everyone has the power to make a difference and are committed to fostering an inclusive workplace. We provide equal employment opportunities regardless of sex race color gender religion marital or domestic partner status age national origin ancestry disability medical condition sexual orientation pregnancy military or veteran status citizenship or genetic information. If you need an accommodation during the application or interview process please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
