Client Services Manager Paid Media
Client Services Manager Paid Media
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Job Description
Client Services Manager Paid Media
Who we are!
The combined Gen3 family expertly oversees more affiliate businesses than any agency in the world and is a 12time Agency of the Year award winner. We serve over 300 clients such as Gap Home Depot American Express and many others! With over 20 years of industry experience weve helped grow revenue through affiliate innovation to the tune of hundreds of millions of dollars.
As part of the growing Paid Media department the ideal candidate will be a strategic client partner and thought leader who is responsible for developing and maintaining strong client relationships.
What were looking for:
The Client Services Manager Paid Media is responsible for leading client relationships and overseeing the development and of their paid media strategies across Paid Search Paid Social and Programmatic Display channels. Backed by a team of paid media managers this role supports all aspects of the clients paid media campaigns from strategy development implementation and optimization to reporting and analysis.
This candidate should have 5 years of handson experience managing paid media campaigns and maintaining multimilliondollar client budgets in an agency setting or inhouse. Most importantly we need a positive personality willing to contribute in a team setting and have the drive to learn and grow with the agency.
Previous experience managing B2B clients and LinkedIn Ads campaigns is valuable but not required.
Location:
The Client Services Manager Paid Media role is a remote role.
Heres what youd be expected to do:
- One of multiple primary points of contact for key client business lines (individual teams for each service group within this clients portfolio) managing team deadline adherence and campaign management.
- Host and lead campaign kickoff calls deliver media briefs review campaign budget allocations and work within defined process timelines using welldeveloped workflows within the project management system.
- Collaborate with the paid media managers on campaign goals optimizations pacing budget management and reporting functions to ensure seamless campaign .
- Review channel vendor recommendations and provide insights/POVs for client consideration.
- Develop client budget forecasts and collaborate with internal operations to ensure accuracy of their accounting workflows from PO creation to vendor invoice fulfillment.
- Ensure that paid media best practices are up to date with industry trends and assist in the facilitation of team knowledge sharing and training sessions.
Skills & Experience:
- 5 years of combined handson paid media management experience with familiarity of paid search paid social and programmatic display best practices.
- Excellent communication and presentation skills with client executives and a hyperattention to detail.
- Datadriven mindset with experience utilizing data analysis tools for ongoing and ad hoc data reporting as well as ability to present data stories and insights to internal teams client partners and platform representatives for continuous improvement.
- Crossfunctional collaboration; ability to communicate effectively with paid media managers about technical requirements related to campaign implementation and strategy.
- Problemsolving and critical thinking; the ability to develop workarounds amid suboptimal conditions seek multiple alternatives and develop recommendations.
- Ability to work independently demonstratable history of selfmanagement decisiveness and leadership.
- Proficiency with Microsoft Excel.
- Managing placements across multiple ad exchanges via DSP programmatic campaigns is a plus.
Whats in it for you!
- Flexible work hours
- Summer Fridays
- Insurance coverage with cost incentives
- Paid parental leave benefits
- Advancement opportunities
- Ongoing training and development opportunities
- Opportunities to travel
- 401K contribution matching plan after 6 months
- Company sponsored events
About us!
We are a 12time Agency of the Year award winner with a dynamic and global team located in more than 15 countries speaking over 10 different languages our pride and power resides within our people. We do everything we can to foster a positive engaging and diverse culture and work environment that allows our people to do their best work for our clientsand live their best lives for themselves.
Only applicants who meet job requirements will be contacted.
Gen3 is an equal opportunity employer.
Required Experience:
Senior IC
Employment Type
Full-Time
