Production Support Analyst
Production Support Analyst
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$ 30 - 35
1 Vacancy
Job Description
We are looking for a Production Support Analyst to join the Global client Technology team. This role will be based in South Jordan UT (Hybrid)
Interested in Supporting distributed Platform
Likes to work in a fastpaced dynamic environment and you are not afraid to change things to make them better.
Enjoys new technological challenges and solving hard problems.
Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.
Responsibilities:
A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts incident management problem management and user escalations/tickets via ServiceNow
You will troubleshoot issues across the entire stack: hardware software application and network.
Manage Incident calls with IT partners Infrastructure teams and other technology stakeholders
Collaborate with development teams and users to resolve Support issues
Identify areas for improvements including automation toil reduction resiliency and observability across the platform and help build up the knowledge and documentation for the team
Operate on a followthesun support model with global production support coverage in Asia EMEA and North America. You will participate in weekend and off hours oncall on rotational basis and be point of escalation during critical incidents
Ensure that our global teams are working together and following consistent procedures and practices.
Qualifications:
Skills Required:
A college graduate in Computer Science(preferred) but exposure to Technology
Working knowledge of UNIX/LINUX operating system Any scripting language (E.g. Shell Scripting Python Perlor JavaScript) and a Relational database (E.g. Sybase DB2 SQL Postgres and so on)
Excellent and confident communicator to manage highpressure environment
Rate range $30 $35
Required Experience:
Senior IC
Employment Type
Contract
