Cardiovascular Service Line Administrator

The NAH Cardiovascular Service Line Administrator is responsible for management of the service line across NAH including physician relations quality growth patient and physician satisfaction marketing and compliance programs. The Administrator will ensure there is consistency of administrative operational financial and business management of the service line in order to carry out the mission vision and strategic priorities of Northern Arizona Healthcare. The Administrator collaborates with the Cardiac Nursing Director and Surgical Services Director and Cardiac Catheterization lab leadership to maintain systems policies and processes that support service line compliance in order to meet all relevant federal and state requirements. The Administrator communicates effectively with medical professional administrative and other personnel to effectively present information both orally and in written form. The Administrator facilitates physician recruitment to support the growth and sustainability of key services. The Administrator evaluates financial performance of business units and new program opportunities; and provides recommendations for changes to improve results. The Administrator demonstrates understanding innovative physician compensation strategies and works closely with administration compliance and legal advisors to analyze and recommend adoption of new contracts and service arrangements. The Administrator reports to the VP Operations NAHMG at NAH and works closely with the medical director of the Cardiovascular Service Line. The Administrator creates culture of best place to practice cardiac care by developing recruiting and retaining the very best providers.

Strategic Planning
* Develops and implements the Strategic Business Plan for the NAH Cardiovascular Service Line. Evaluates the plan and makes modifications as needed.

* Implements strategic planning for ongoing business development activities including recruitment marketing outreach research and financial support for the program to meet program goals.

* Facilitates the governance structure and decisionmaking process including working with the Board as required.

* Responsible for the delivery of projects and budgets.

* Develops a vision centered on growth of the service line.

* Establishes goals and action plans to achieve current and future goals.

*Work with the Medical Directors of the service line to aid in the development of services.

Marketing And Outreach
* Oversees the coordination and implementation of marketing and outreach strategies.

* Participates in external marketing as it relates to programs business industry and administration.

* Participates in community relations; participates in community meetings and events.

* Works with the NAH Marketing Department to develop marketing plans for the service line.

Operations
* Collaborates to achieve the highest level of clinical and financial outcomes and patient physician and staff satisfaction.
* Works with and provides direction to the leaders who oversee performance and quality improvement measures to ensure efficient and coordinated care is delivered across the continuum of care.
* Creates monitors and controls budgets in collaboration with other leaders in the service line.
* Participates in negotiations with thirdparty payer contracts physicians and/or other healthcare providers.
* Collaborates with Cardiac Nursing Director and Surgical Services Director to achieve quality outcomes and patient satisfaction in a fiscally responsible manner.
* Assesses clinical and technological capabilities and provides clinical consultative support to service line leadership.
* Monitors and communicates physician productivity profitability and quality.
* Maintains appropriate communication regarding activities (e.g. marketing contracting screenings etc. as well as the overall practice of serviceline performance.

Leadership and People Management
* Establishes effective working relationships with all stakeholders.
* Monitors and manages provider satisfaction and employee engagement.

Corporate Compliance/Environmental Management
* Maintains and respects confidentiality and ensures privacy in all matters pertaining to patients and their care as well as matters related to employees and health system business.
* Performs all obligations required by the NAH Corporate Compliance Program including reporting violations of corporate compliance to Vice President or designee when indicated and assisting other departments/employees with compliance issues as may be appropriate.
* Participates in the review revision and implementation of service line policies and procedures.
* Maintains department readiness for regulatory surveys.
* Participates in coordinating implementing and promoting departmental performance improvement activities.

Compliance/Safety
* Responsible for reporting any safetyrelated incident in a timely fashion through the Safety Event Reporting tool; attends all safetyrelated training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for the position ensures all certifications and/or licenses are uptodate and valid prior to expiration dates.
* Completes all company mandatory modules and required jobspecific training in the specified time frame.

Developing a Positive Culture
Actively engages in creating and sustaining an NAH environment that is rooted in our Mission Vision and Values where colleagues love their work and are proud to work for Northern Arizona Healthcare.
* Demonstrates a sincere care for those on the team.
* Models NAH Values in making decisions and communicating them.
* Recognizes and rewards colleague behavior.
* Relentless focus on colleague and patient safety.

Establishing Collaborative Partnerships
Proactively establish internal collaborative relationships with all stakeholders where silos are eliminated and partnerships and processes facilitate efficient and productive work.
* Proactively builds coalitions that removes barriers to solving problems facilitates efficient and productive work coordinates care to create an amazing experience for staff and patients and achieves the strategic plan.
* Pursues innovation while accepting well designed failure.
* Embraces a system perspective.

200 Collective Accountability for Achieving Results
Leaders hold themselves and their colleagues accountable to achieve every target/result. They are committed to the leadership team and own every decision and every
result.
* Holds self and colleagues accountable to achieve every target/result.
* Commits to the NAH leadership team and have each others back.
* Make no excuses; eliminate blame.
* Manage up and down.

Communication and Deployment
Ensures key information is communicated and understood by all colleagues on a timely basis that colleague feedback is incorporated into decisions and standardized repeatable processes are implemented every every every with intended results achieved.
* Ensures organizational knowledge and information is communicated effectively and on a timely basis.
* Commits to continuous improvement through consistent/continuous utilization of DMAIC and ADLI.
* Manages by fact.
* Commits to fully deploy standardized leadership practices and key initiatives including huddle boards shared governance standard work for all positions quarterly oneon one meetings and DMAIC & ADLI thinking.

Education:

Bachelors degree in Business Administration or a Healthcare related field Required Masters Degree Preferred

Experience:

Minimum 5 years of experience in Progressive Health Care Management/Administration Required (within an Acute Care setting Preferred.

Previous experience managing a Cardiovascular or related service line Preferred
Experience with physician management Required

Experience in the optimum deployment of care givers and administrative resources Required

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers and competence in using computers and basic software applications.