Business Process Excellence Manager - Service-to-Customer EMEA Hub mfx in Oberkochen Munich or Jena
Business Process Excellence Manager - Service-to-Customer EMEA Hub mfx in Oberkochen Munich or Jena
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Job Description
Your Role
This function offers you the chance to work on one of ZEISS key group programs and to drive harmonization and standardization of processes and structures that define the way how ZEISS will work for years to come. In detail...
You will take responsibility to achieve the best solution for ZEISS balancing individual functional and segment needs by contributing to the ServicetoCustomer endtoend process workstream
Together with the Senior Manager of your stream you will take on a moderating role understanding and mastering the individual processes in order to moderate between the ZEISS functions and process experts in a goaloriented manner
Together you will steer and orchestrate necessary external consulting support within your workstream
In addition you will exchange information with your fellow workstream teams to ensure best practice sharing and integration into related processes and report your results to the overall program management
You own the alignment of your workstream progress with the senior manager of your stream ensure planning implementation and improvement measures of your workstream and thus make a significant contribution to the overall project success
Your Profile
A Bachelors degree in Business Administration Industrial Engineering or a similar field of study
High affinity for modern IT technologies especially indepth expertise in SAP software (preferably SD S/4 HANA Service CS or CRM)
Proven experience driving projects in the area of business process excellence or in a similar performance improvement related environment
Resultsoriented analytical and organizational skills paired with strong change communications skills to develop and successfully implement strategic plans
A strong change management perspective
Strong German and English skills both written and spoken
Your ZEISS Recruiting Team:
Andre GrunzelRequired Experience:
Manager
Employment Type
Full-Time
