Quality Systems Engineering Specialist - Asheville

As a Quality Systems Engineering Specialist at MAHEC you play a crucial role in process improvement to achieve the highest standards of quality and safety in our healthcare services. You collaborate with crossfunctional teams to identify areas for process improvement analyze data and implement effective solutions. This is a fulltime fully benefitted role working from MAHECs Biltmore Campus location in Asheville NC.

As a Quality Systems Engineering Specialist with MAHEC you will:

• Facilitate organizational projects by planning executing and sustaining projects aligned with MAHEC goals.
• Problem Solve with Lean Six Sigma tools (project charters flowcharts fishbone diagrams etc. to strategically drive solutions.
• Communicate cohesively with all levels of leadership and frontline staff.
• Analyze data to identify areas for improvement and develop KPIs to measure success.
• Train and educate all levels of staff on Lean Six Sigma methodologies.

Were seeking candidates with:

• Bachelors degree in engineering or related field.
• Minimum of 1 year of experience in engineering.
• Experience with continuous improvement/Lean Six Sigma methodologies (i.e. DMAIC DFSS Kaizen).
• Motivated strong analytical skills and attention to detail.
• Excellent communication and teamwork abilities.

Why Join MAHECs Quality Improvement and Implementation team

• Impact:Contribute to improving healthcare in Western North Carolina.
• Innovation:Be part of an organization that values innovation and continuous improvement.
• Collaboration:Work with a diverse team of professionals dedicated to excellence.
• Benefits:MAHEC offers competitive compensation excellent benefits and a commitment to worklife balance.

SPECIFIC RESPONSIBILITIES:

A. FACILITATES CLINICAL AND OPERATIONAL PROJECT TEAMS ACROSS MAHEC:

• Facilitates project teams at the department/program level
• Strategically collaborates with program champions in planning executing and sustaining activities aligned with achieving the MAHEC goals/priorities

• Applies knowledge on the use of basic Lean Six Sigma quality improvement framework and tools such as project charters flowcharts fishbone diagrams root cause analysis brainstorming and control plans and control charts
• Uses basic descriptive and diagnostic analytics to identify areas with the need for greatest improvement
• Develops and maintains detailed project work plans based on analysis of tasks resource requirements interdependencies and timelines
• Proactively identifies and manages risk and barriers impacting project goals
• Communicates effectively with key stakeholders including project sponsors business unit owners clinical and technical personnel
• Ensures analytic tools for measuring and monitoring key performance indicators are developed and effectively applied to drive behavior

B. TRAINS AND DEVELOPS STAFF ON THE PERFORMANCE IMPROVEMENT

FRAMEWORK TOOLS FOR QUALITY IMPROVEMENT & VALUE OF QUALITY:

• Ensures mastery of knowledge of assigned topics in basic quality tools
• Develops content focused on meeting defined learning objectives
• Applies adult learning principles by incorporating case studies interactive exercises relevant examples a variety of audio/visual modes etc. into the course curriculum
• Measures efficacy of each course and adapts accordingly
• Mentors staff in applying framework and tools to their daily work scope of responsibility and assigned projects

C. MAINTAINS BEST PRACTICE EDUCATION:

• Keeps current and proficient on the latest technology methodology and best practices in performance improvement patient safety and related areas
• Maintains a basic understanding of healthcare standards and regulatory requirements
• Maintains knowledge of MAHEC policies procedures and protocols
• Assesses gaps in knowledge and actively seeks plans to address

D. Provides ad hoc consulting support on improvement related requests within the Quality team and organizationally.

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Quality Improvement Specialist may perform.

KEY COMPETENCIES:

Communication Skills

• Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.

Decision Making

• Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

Healthcare Knowledge

• Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

Interpersonal Skills

• Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.

Organizational Values

• Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

Problem Solving

• Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• COMPUTER
  • Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications required.

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

• Bachelors degree in engineering industrial management business administration science or related field
• Two 2 years of work experience in continuous process improvement using Lean Six Sigma methodologies (i.e. DMAIC DFSS Kaizen).
• Experience to demonstrate the following:
  • Ability to lead and manage project teams.
  • Strong written verbal and instructional skills.
  • Proficiency with wordprocessing spreadsheet presentation applications and statistical software programs.

PREFERRED QUALIFICATIONS:

• Masters degree in engineering industrial management business administration science or related field
• Lean Six Sigma Green Belt certification
• Current and active Project Management Professional (PMP certification issued by the Project Management Institute preferred.
• Experience in change management systems analysis consulting facilitation data analysis data visualizations and/or team building
• Prior healthcare and/or population health management experience

Compensation:

• $71500 annually exempt MAHEC full time Total Rewards package

SCHEDULE:

• Regular attendance onsite is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.

At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer. Black Indigenous People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind studies show that women gender diverse and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.

If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.