IN-Senior Associate CSM Customer success Customer Consulting AdvisoryDelhi Noida
IN-Senior Associate CSM Customer success Customer Consulting AdvisoryDelhi Noida
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
At PwC our people in customer consulting specialise in providing consulting services focused on customerrelated strategies and initiatives. These individuals analyse client needs develop customercentric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.As a customer consulting generalist at PwC you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs provide consulting services across different customerrelated areas and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience drive business growth and improve overall customer satisfaction.
*Why PWC
At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences for each other. Learn more about us.
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary A career within Consulting services will provide you with the opportunity to help our clients leverage technology to enhance their customer experiences
*Responsibilities:
Collaborate with stakeholders to understand user needs and business goals translating them into compelling design solutions
Create wireframes prototypes and highfidelity mockups to effectively communicate design ideas and user flows.
Utilize analytics and user data to inform design decisions ensuring solutions are both userfriendly and effective in achieving business objectives
Collaborate with stakeholders to prioritize design initiatives manage project timelines and deliver highquality design deliverables within deadlines.
Develop interactive design elements that enhance user engagement and satisfaction
Conduct user research and usability testing to gather feedback and validate design decisions iterating on solutions based on user insights and feedback.
*Mandatory skill sets Ensure consistency and coherence across all platforms and products following established design patterns brand guidelines and accessibility standards.
Stay updated on emerging trends and best practices in data visualization user experience design and the wealth management industry and apply learnings to enhance design solutions.
*Preferred skill sets Technical Skills: Proficiency in design tools such as Figma Adobe Creative Suite and prototyping tools like InVision or Axure. Soft Skills: Excellent communication presentation and interpersonal skills with the ability to articulate design decisions and collaborate effectively
*Years of experience required Work experience : 4 Over 4 years of experience in managing endtoend consulting projects producing comprehensive datasets strategic market research reports and delivering actionable insights for stakeholders. Proven track record in leading project teams developing client solutions and fostering strong client relationships in the Technical Consumer Goods (TCG) industry
*Education Qualification Location : Noida Mumbai Chennai Higher focus on Mumbai Employment Type : Full Time Permanent Education : Full B.E/MBA
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business Administration Bachelor of Technology Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Creating CampaignsOptional Skills
External Stakeholders Google AdsDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
