Global Banking Associate - Mumbai
Global Banking Associate - Mumbai
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Job Description
Global Client Service (GCS) is a team within Client and Onboarding Service function that offers differentiated service to our Global Corporate Banking and Commercial Banking clients spanning across regions. Our mission is to provide best in class client experience by bringing Operational expertise to the fore working directly with the client in partnership with our client facing teams.
As a Global Banking Associate within the Global Client Service team you will be part of a team that offers differentiated service to our Global Corporate Banking and Commercial Banking clients across regions. Your mission will be to provide best in class client experience by bringing Operational expertise to the fore working directly with the client in partnership with our client facing teams. You will be a single point of contact for the client during their integration journey with J.P. Morgan collaborating with multiple internal functions such as the Bankers Implementation Service and Operations. Your goal will be to engage early with the client; to understand their expectations from JPM to understand any challenges with their incumbent bank to identify early exceptions for better solutions and to target zero manual touch processing and service across the complete payment cycle.
Job Responsibilities:
- Bridge the gap between Client & frontoffice teams on one side and Operations & other internal teams on the other thereby enhancing overall client experience.
- Attend client meetings along with Sales & Implementation to understand client requirements and provide inputs in crafting solutions.
- Handhold marquee clients/sensitive deals starting from the preonboarding stage and continuing up to post golive monitoring.
- Collaborate with multiple Operations teams to ensure setup accuracy and work with Tech & others to ensure client pre golive readiness.
- Support client pre golive testing through endtoend transaction monitoring to ensure smooth transaction flow across systems.
- Review key performance indicators post deal golive to fix routine issues and ensure straightthrough processing.
- Analyze weekly/monthly metrics to ensure the client is trending green on key parameters.
- Present progress updates to Stakeholders on clients in the scope of our monitoring.
- Provide regular Management updates on daytoday work.
Required qualifications capabilities and skills:
- 10 years on experience in Banking industry
- Sound knowledge of international payments (Swift CHIPS Fedwire) domestic payments (ACH GIRO NEFT CNAPS BACS SEPA etc. and Liquidity (sweep intercompany loan notional pool).
- Familiar with Sanction screening fraud review billing regulatory reporting nostro funding FX and ecommerce & thirdparty payment provided (TP3 client payment flows.
- Flexible to provide support during odd hours and work in night shift whenever required.
- Sound knowledge of MS Office (word excel PowerPoint). Understanding of AI tools (e.g. Xceptor Alteryx Python etc.
- Academically minimum bachelors degree in commerce or related discipline from a reputed university.
- Good command over English language as this role involves communicating with Client Front Office teams Operations and other internal stakeholders.
Preferred qualifications capabilities and skills:
- Good presentation skills as this role involves attending meetings with Client Front Office teams and other internal stakeholders.
- Analytical mindset as this role requires churning numbers and present meaningful outcome & trends to Mgmt & stakeholders.
- Candidate should have decent negotiation & influencing skills as this role requires ensuring completion of work by other teams.
- Should be a gogetter as this is an individual contributor role and candidate is supposed to lead the deal & related discussion and other adhoc projects.
Required Experience:
Exec
Employment Type
Full-Time
