Patient Financial Coordinator

The Patient Financial Coordinator role is responsible for creating an environment where knowledge and information regarding patient services being rendered approved and charged is communicated effectively at the client level to maximize reimbursements. Excellent communication skills are required to interact with clients patients and internal partners daily.

Essential Duties and Responsibilities

Submit referral precertification and/or authorization for Radiation Oncology Radiology and/or Urology services within required timeframes to positively impact DSO for 100 of patients that require authorization.

Confirm insurance has been verified to include network and payor participation; prior to patient visit to positively impact DSO.

Weekly attendance at required client meetings as liaison between the Radiation Oncology department and Billing Department for both RBS and the client.

Obtain knowledge of industry standards for Radiation Oncology Radiology and/or Urology. Required attendance at all mandatory RBS training.

Minimize physician peer to peer reviews.

Successful patient engagement and financial counseling standards to be demonstrated by measuring number of patient contacts. Must meet or exceed RBS standards.

Understand and implement necessary processes to submit authorization for services within required time constraints of scheduled patient. Must meet this expectation for 100 of patients that require authorization.

Monitor LCDs and insurance policy specific requirements for Radiation Therapy Radiology and/or Urology.

Excellent verbal and written communication with clients patients and peers.

Customer service focused on both patients and clients empathetic toward patient needs.

Other Expectations/Skills

A collaborative approach to assisting clients and staff.

Selfmotivated with the ability to solve problems.

Reliable and extremely trustworthy.

Ability to maintain confidential and meticulous records.

Excellent verbal and written communication skills.

Proficient in Microsoft Office Suite or related software.

Exceptional organizational skills and attention to detail.

Adaptability and willingness to remain flexible when changes occur

Exhibit ENCORE values

Key Attributes

ENCORE Values

Encourage others success

New ideas; anticipate problems

Create financial value for our clients

Ownership towards a solution

Reach Life Balance

Embody a positive approach

High School Diploma

Minimum 5 years experience with Medical Billing and Patient Accounts

Minimum 5 years of Radiation Oncology billing/coding experience preferred

Clinical office experience preferred

Physical Demands and Work Environment: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

Ability to lift/carry up to 25 pounds.

Ability to sit/stand for long periods of time.

Good manual dexterity with the ability to perform repetitive hand/wrist motions.

Requires mastery of complex language comprehension reasoning and analytical skills typically found in mid to highlevel work.

May require travel at times to either client sites or RBS office locations based on business needs.

Typical office environment

Moderate noise levels

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other jobrelated instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

The company is an equal opportunity employer drugfree workplace and complies with ADA regulations as applicable.