Guest Services Assistant
Guest Services Assistant
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Job Description
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
Reference
Hotel
Coworth Park
Division & Department
Rooms Guest Services
Job Title
Guest Services Assistant
Contract Type
Permanent
Status
Full time
Position Overview
Join us as a Guest Services Assistant at Coworth Park Hotel recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.
What youll get
- As a Guest Services Assistant at Coworth Park here are just some of the great benefits you will receive:
- Excellent salary of 25000per annum estate service charge
- Complimentary stays with breakfast included in all Dorchester Collection hotels
- 50 off at bars and restaurants within all of our Dorchester Collection hotels
- 1000 Refer a friend bonus scheme; including 200 tax free on their first day
- World class learning and development opportunities
- Social events throughout the year including our annual winter ball
- Free Meals on Duty
- Exclusive Access to a discount platform featuring 1000s of retailers
What youll do
- Youll love what you do and take pride in delighting our guests:
- You will be responsible for greeting guests as they arrive for their stay making them feel at home to ensure our guests receive nothing but the best experience
- Youll also assist guests during their stay helping with luggage providing transport around the estate valet parking and communicate your expert knowledge on the hotel facilities and local area
- Our values of Passion Personality Respect Working Together and Creativity guide us every day. As a Guest Services Assistant youll have the opportunity to bring these to life and continue to create our legacy
- The items shared are the essence of a day in the life of a Guest Services Assistant but well make sure you are provided with specifics on how to care for our hotel
What youll bring
- Youll bring your unique personality and passion to the role and the team
- You have a talent for greeting guests and building a relationship with them
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic
- Youll have a valid clean British driving license which has been held for at least three years
- Youll be excellently presented at all times
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process please contact the People & Culture team at
Job Location
United Kingdom
Location
Employment Type
Full-Time
