Post Service Financial Concierge - Patient Financial Experience - Fulltime Days
Post Service Financial Concierge - Patient Financial Experience - Fulltime Days
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1 Vacancy
Job Description
Heres What You Need:
High School Diploma or equivalent (REQUIRED)
Four years of Healthcare Revenue Cycle healthcare or related organization including consumer relations with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (REQUIRED)OR
Associates Degree with 2 years of Revenue Cycle Experience healthcare or related organization including consumer relations with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (PREFERRED)
Three years of Healthcare Revenue Cycle Experience healthcare or related organization including consumer relations (REQUIRED)
One year experience in hospital CBO customer service or call center environment in healthcare (REQUIRED)
Ability to multitask in a fastpaced environment (PREFERRED)
Bilingual English/Spanish (PREFERRED)
What You Will Do:
Receive calls from patients/guarantors regarding financial questions on their account(s) balance consisting of estimate deposits/payments payment plans.
Focus on Service and Patient/Consumer experience when dealing with patients employers management hospital staff and other parties within and outside of THR.
The Financial Concierge works independently to ensure all cases are reviewed and validated and that all tasks are completed on each account worked.
Acts as an advocate to settle consumer concerns between Texas Health hospitals departments physician offices insurance provider(s) and consumer to ensure accurate and complete information to resolve discrepancies and ensure account balance resolution.
Works as a liaison to entity PAS leaders or other departments as needed to ensure account balance is appropriate.
Requests deemed as escalated should receive immediate attention
Inform Patient Financial Experience Sr. Director or designee of any potential issues or trends that might delay timely response to patients.
Communication should be clear concise and professional.
Additional perks of being a Texas Health employee:
Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement Student Loan Repayment Program as well as several other benefits.
Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive team environment with outstanding opportunities for growth.
Entity Highlights:
At Texas Health Resources our mission is to improve the health of the people in the communities we serve.We are one of the largest faithbased nonprofit health systems in the United States with a team of more than 23000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area.Our career growth and professional development opportunities are topnotch and our benefits are equally outstanding.
Explore ourTexas Health careers sitefor info likeBenefitsJob Listings by Category recentAwardsweve won and more.
Do you still have questions or concernsFeel free to email your questions to.
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Post Service Financial Concierge
Fastpaced highvolume Call Center looking for a top skilled Financial Concierge
Work location: 612 East Lamar Blvd Arlington Texas 76011
Work environment:Patient Financial Experience Remote but onsite training may be required
Work hours: Fulltime 40 hours weekly;Monday thru Friday 10:00am 6:30pm)
Department Highlights:
Monthly Bonus Opportunity based on performance
Mostly Remote Position
Opportunity to enhance your goals and values
Employment Type
Full-Time
