Support Technician
Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your tasks
- Factory level technical support for Kardex Remstar products.
- Handle technical questions and concerns over the phone email or occasionally in person.
- Troubleshooting issues with technicians/end users and escalating the problem to other technical personnel when appropriate.
- Electrical troubleshooting of low voltage control and 230600VAC 3 phase power circuits.
- Mechanical Troubleshooting of chain and belt drive systems.
- Manage multiple tasks with varying levels of priority.
- Track equipment issues and troubleshooting steps on a per incident bases.
- Update/create technical documentation and procedures as needed.
- Perform service and support on storage and retrieval systems in the field and in house.(Less than 10 travel).
- Attend training courses/seminars as needed.
- Some training may occasionally be at our factories in Germany.
- Train dealer technicians and end users on occasion.
Abide by all safety requirements.
Your profile
Required Experience:
IC
Employment Type
Full-Time
