Help Desk Agent
Help Desk Agent
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$ 17 - 18
1 Vacancy
Job Description
Helpdesk Agent
**This position is temporary**
The Help Desk Agent is an integral component of a team providing friendly expert professional support for a Centralized Service Desk supporting 100000 users nationwide and internationally. The Help Desk agent handles and resolves various incidents related to webbased program access and usage in support of a Federal entity and their industry users.
Compensation & Benefits:
Estimated Starting Salary Range for Helpdesk Agent:$17.75 $18.00 hourly
Pay commensurate with experience.
This role is temporary lasting 5/12/2025 thru 7/1/2025 therefore no benefits are offered.
Helpdesk Agent Responsibilities Include:
- Provides Tier 1 support for Industry users who are utilizing various web accessed programs via phone live chat and email.
- Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports). Properly escalate unresolved issues to next level of support.
- Assists the customer base in troubleshooting and configuration of Internet browser settings.
- Requires the agent be responsible for ticket entry in ticketing systemdocumenting tracking and monitoring the incident to ensure a timely resolution.
- Possess the ability to communicate effectively and professionally (both verbal and written) with the customer and exceed customer expectations.
- Requires the agent to have working knowledge of Microsoft Outlook and other Microsoft applications such as Word Excel.
- Ability to work efficiently professionally and effectively in a highpaced Helpdesk/Call Center environment. Ability to multitask.
- Requires dependability punctuality.
- Candidate must be able to see hear read and write.
Helpdesk Agent Experience Education Skills Abilities requested:
- Minimum of a High school diploma or equivalent is required.
- One 1 year of technical support experience preferred.
- One 1 year of experience in call center or help desk environment is preferred.
- Working knowledge of Windows 10.
- Working Knowledge of MS Edge Mozilla Firefox Google Chrome (understands Configuration Settings how to access/update settings)
- Basic knowledge of Microsoft Office products (Outlook Excel Word MS TEAMS)
- Basic knowledge of computer file structure and utilization of various computer tools (IE: snipping tool basic commands)
- Must pass preemployment qualifications of Cherokee Federal
- Per our government client US Citizenship is required
Company Information:
Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients Cherokee Federal LLCs are focused on building a brighter future solving complex challenges and serving the governments mission with compassion and heart. To learn more about CNSS visit cherokeefederal.
#CherokeeFederal #LITL1
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Titles:
- Technical Support Specialist
- Customer Service Help Desk Agent
- IT Support Representative
- Frontline Technical Assistance
- User Support Specialist
Keywords:
- Customer service
- Technical support
- Help desk
- Microsoft Office
- IT troubleshooting
Legal Disclaimer:Cherokee Federal is an equal opportunity employer. Please visit cherokeefederal/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass preemployment qualifications of Cherokee Federal.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
