Concession Stand Lead Part-Time Lansing Lugnuts Jackson Field

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet. More information atOakViewGroup and follow OVG onFacebookInstagramTwitter andLinkedIn.

The Concessions Stand Lead is responsible for the effective of the service in concessions stands with the operations including inventory controls product waste training new employees cash controls compliance with alcohol service polices cleaning safety guest service employee/volunteer training and supervision troubleshooting closing duties event planning support food preparation and production and any other tasks assigned by the DFB. The Concessions Manager must be provide a high level of event oversight

The Concessions Stand Lead will actively supervise coach direct train and mentor employees in meeting company quality standards and will may initiate or recommend employment actions such as hiring termination suspension discipline promotion and transfer. The Stand Lead will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive harmonious compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable eventdriven schedule including evenings and weekends. Flexible availability professional presentation outstanding interpersonal skills selfdirection are required.

This role pays an hourly rate of $15 to $17 plus tips.

Benefits for FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until April 18 2025.

• Responsible for managing developing and mentoring a staff of part time concessions employees including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper setup of all concessions locations prior to doors. Setup duties may include: verifying opening inventory assigning duties to concession workers (employee/volunteer) ensuring sanitation standards are met verifying that each location is fully operational ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth efficient and profitable of events.
• Ability to oversee a large volume of inventory order product and manage high volume sales.
• Must work and communcate well with the Concession Supervisors.
• Training new & current employees with regarding to property procedure & best practices.
• Willing to cover / backup any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs as directed.
• Ensure event staff and volunteers are aware of work place expectations; provide ongoing assistance training and mentoring to event staff and volunteers; promote a positive enthusiastic and cooperative workplace environment by working sidebyside with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations equipment evacuation procedures adjacent employee and guest areas and facility access.

• Experience training new employees and volunteers
• Advanced knowledge of inventory procedures and controls
• Ability to communicate with employees coworkers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement staffing adjustments and/or respond to technical product or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a teamoriented fastpaced eventdriven environment.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to IEC concession operations.
• Ability to calculate basic math functions (addition subtraction multiplication division percentages) as they relate to POS cash/credit transactions cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred
• Nationally recognized alcohol service training course certification preferred
• Must be 17 or older to apply

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens our people improves our service and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.