Customer Service Representative-
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
- الرد على المكالمات الواردة والتفاعل مع استفساراتالعملاء ومشاكلهم.
- معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
- توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عندالضرورة.
- الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
- العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة،مثل زمن المكالمة ونسبة رضا العملاء.
- Answer incoming calls and address customer inquiries and issues.
- Efficiently handle customer complaints and work towards satisfactory resolutions.
- Direct customers to the appropriate departments or personnel when necessary.
- Adhere to the companys customer service policies and procedures.
- Strive to achieve performance metrics set by management such as call duration and customer satisfaction rate.
Requirements
- السن : لايتجاوز 28 عام
- قاطنى الجيزة القاهره شبرا الخيمه
- مؤهل عالى(جامعى او معهد اربع سنوات)
- 5 ايامعمل 9 ساعات متغيرين يتخللهم ساعه راحه)
- مكان العملالعباسيه
- تدريب مدفوعالاجر 15 يوم 5000 ج
- تامين اجتماعىو صحى
- Not to exceed 28 years.
- Residence: Giza Cairo or Shubra ElKheima.
- Education: University degree or fouryear institute diploma.
- Working days: 5 days a week 9hour shifts with a 1hour break.
- Workplace: Abbasia.
- Paid training: 21 days 5000 EGP).
- Social and health insurance provided.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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