Director of Operations
Director of Operations
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USD 140000 - 150000
1 Vacancy
Job Description
SA Hospitality Group is Italian at heart the vision of Gherardo Guarducci and Dimitri Pauli who have translated oldworld sensibilities to appeal to modernday New York City clientele. Since 2003 SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus Casa Lever Felice with 24 restaurant locations in Manhattan Southampton NY East Hampton NY Aspen CO Milan Italy and Palm Beach FL.
Position Purpose: the Director of Operations will have a clear goal of keeping the company on solid track by coordinating planning and directing people and making sure policies are being implemented.
Key Responsibilities/Accountabilities:
Logistics
- Make sure that everything is coordinated and followed through accordingly from policies to work force.
- Create company policies that will benefit both the work force and the company and makes sure that they are adhered to. Plan out human and material resources to bring about a productive outcome.
- Make sure that sales and service delivery are accomplished in line with the goals set by the company.
- Be responsible for the logistics and efficiency in all locations monitor which offerings or personnel work out and which dont and be flexible to adjust to achieve expected goals
- Maintain the safety and security of all employees guests and company assets by developing systems and procedures that comply with our Safety Manuals.
Product Presentation
- Monitor and make sure the quality of food and beverage is at its highest in all locations attend tastings and trainings and spot check by being present during the hours of operation
- Monitor and participate in pricing strategies menu engineering/reviews and tastings
- Maintain control over all food and beverage offerings in all locations by empowering managers to seek feedback from guests and monitoring sales numbers per category
- Train and guide on service standards create training manuals ensure new hires are trained properly provide managers with talking points for preshift meetings provide constructive feedback based on the dining experience
- Researching suggesting and introducing methods products and services to improve the service delivery systems example: delivery sites subscription variety of reservation systems equipment upgrade etc.
- Communicate and support management by offering resolution suggestions and advise on daily challenging situations (personnel issues verbiage for write ups labor laws rules and other internal policies)
- Spot check and monitor the cleanliness and compliance with Health Department rules
- Staff recruitment post positions prescreen resumes schedule interviews coordinate meetings and gather feedback from managers conduct reference checks in absence of HR mgr.
- Ensure the uniforms (staff and management) are representing our brand and image.
Financial
- Maximize financial performance and profit suggest promotions and bring revenue increase ideas assist in training of managers and staff on up selling build relationships and network within the city to expose our restaurant brands and bring potential additional revenue
- Monitor schedules and payroll of all locations keep the payroll cost at or under 30
- Assist in planning and meeting goals of budgeted operational expenditures
- Capex gathering and brainstorming on needs for potential investments needed to boost quality and sales
- Enforce compliance in terms of federal state and local laws.
Organizational
- Oversee and follow up on IT projects and support
- Oversee and follow up on communications via social media making recommendations with respect to the promotions in each location to achieve service delivery objectives and increase business volume/sales
- Oversee and liaison in branding (brand products development coordination)
- Oversee and follow through on all company VISA applications
- Follow up on completion of applications and renewals of licenses and permits
- Oversee and follow through the completion of all maintenance and repair needs and projects
- Oversee and monitor performance of Pest Control Company
- Oversee and coordinate Health Department mock visits in accordance with planned inspections guide and teach to achieve compliance and successful A grade rating
- Performance/hiring/accountability/conflict resolution and progressive discipline create and build HR database when it comes to structured forms specific to each location and assist HR Manager in handling all personnel issues
- Develop Managers and Employees organize training and cross training sessions visit line ups and motivate staff and managers create incentive plans and spend one on one time coaching counseling and teaching build cohesiveness and strengthen relationships among teams and corporate level management
- Assist in daytoday operations lead by example to achieve the highest level of guest satisfaction fill in for managers that are possibly sick or be present in locations that need extra management support
- At times be required to travel outside of NY to assist/oversee locations and or open new locations.
- Help manage construction of local and nonlocal projects.
SelfDevelopment
It is understood that as Director of Operations you are responsible to maintain current knowledge of the world restaurant trends and new local restaurant ratings and openings. You will be required to continually develop this knowledge on your own time. Your progress in education will be evaluated on ongoing basis. Likewise the company will assist in any way possible with any educational goals that relate to your duties (with prior management approval).
Minimal Essential Requirements:
- 4 years of AGM/GM experience
- Full availability including weekends and holidays as well as ability to cover AM and PM shifts when GM is on vacation
- Italian wine and food knowledge
- Fluent in English and Spanish
- Good knowledge of Microsoft Excel and Word
- Knowledge of payroll inventory and scheduling
- Knowledge of managing cost
- Training managers and staff
- Knowledge of Toast and Resy
- PNL knowledge
- Hospitality Ambassador
- Excellent verbal and written communication skills and the ability to interact effectively with staff public and appointed officials.
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand respond and engage with coworkers managers and guests in English.
- Extremely organized and with ability to think strategically analytically and critically with an aptitude in general decision making and problemsolving process.
- Strong leadership acumen and open to selfdevelopment and performance management skills to lead by example
- Ability to work collaboratively with COO Ownership and Senior Management.
- Ability to exercise good judgment and make sound decisions in a manner consistent with the essential job functions.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I9 within 72 hours of commencing work. Failure to do so will result in immediate termination.
Other details
- Pay TypeSalary
- Min Hiring Rate$140000.00
- Max Hiring Rate$150000.00
Required Experience:
Director
Employment Type
Full-Time
