Technical Support Specialist II FME Flow
Technical Support Specialist II FME Flow
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Job Description
- Location: This opportunity has the ability to be remotely based within Canada (except for QC) or onsite/hybrid/remote in the Vancouver BC Lower Mainland.
- Annual Base Salary: $69800 $77900 CAD
- Please note that employment is contingent upon the successful completion of reference checks and background checks including a Canadian criminal record check.
Application Instructions:
- Please upload your application files in PDF format only.
Technical Support Specialist II FME Flow
As a Technical Support Specialist II youll provide expertlevel support for FME Flow Safe Softwares enterprise solution for data integration and automation. FME Flow empowers users to move and transform data across systems enabling seamless workflows. Youll assist customers in deploying configuring and maintaining their FME Flow environments contributing to their success through exceptional support and technical expertise.
Youll work with cloud containerized and onpremises deployments helping customers tailor solutions that meet their unique data needs. Your impact will ensure customer satisfaction and longterm success with FME Flow.
About The Team
Safe Softwares Customer Success team is a dynamic group of technical professionals passionate about helping customers achieve their goals. Team members collaborate to tackle challenges share knowledge and stay at the forefront of data technology trends including automation ETL cloud computing and more. Joining our team means being part of a supportive innovative and customerfocused culture.
What Youll Be Doing
As a Technical Support Specialist II your responsibilities will include:
- Troubleshooting and resolving complex technical issues related to FME Flow deployments and configurations.
- Assisting customers with installations and integrations across cloud containerized and onpremises environments.
- Writing technical blogs and contributing to community knowledgesharing efforts.
- Creating and delivering training materials including webinars and presentations.
- Collaborating with crossfunctional teams to test new features identify customer needs and advocate for product enhancements.
- Supporting marketing campaigns by sharing your technical expertise.
- Researching new configurations and technologies to help customers and internal teams.
Qualifications Skills and Competencies
Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said we find that those who are most successful in this role have experience with the following areas.
Required skills:
- Technical skills:
- Experience with enterprise deployments system administration and troubleshooting for Windows and Linux environments.
- Knowledge of cloud platforms (e.g. Azure AWS Google) and container technologies (e.g. Docker Kubernetes).
- Familiarity with security best practices and networking concepts.
- Approximately 35 years of handson experience in a technical support role (Level II or equivalent) or a comparable combination of relevant education training and experience.
- Customer Support:
- Proven ability to resolve advanced technical issues with empathy and professionalism.
- Strong interpersonal skills with the ability to communicate technical concepts clearly to diverse audiences.
- Collaboration and ProblemSolving:
- Ability to work effectively both independently and within a team.
- Resourceful proactive and committed to continuous learning.
Desired skills / Bonus points:
- Experience with Safe Softwares FME products particularly FME Flow.
- Knowledge of databases (e.g. PostgreSQL SQL Server Oracle).
- Familiarity with scripting languages (e.g. Python JavaScript) and APIs.
- Experience creating technical documentation or training materials.
- Multilingual capabilities are an asset.
What You Can Expect
When you choose a career with Safe Software youre also choosing
- Meaningful Work: Make a profound impact across our business workplace and data integration product.
- A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
- Social Responsibility: Become a part of a team that finds meaningful ways to give back. Take the day off to volunteer for a cause that matters to you or join our D&I Committee and shape our collective future.
- Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- Flexible Working Hours: Flexible and remotefriendly work arrangements to fit your lifestyle. Work when you want and how you want to.
- WorkLife Balance: Theres no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge plus an additional paid 6 seasonal days off per year.
- Health & Wellness: Extended health dental health or lifestyle spending and counseling benefits from day 1. Thats right no waiting period.
- Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave TopUp Program for new parents through childbirth or adoption.
- Shared Success: Share in Safes success with our biannual profit sharing and RRSP/TFSA matching program.
- An Accessible Commute: Regardless of your commute method were located close to public transit and provide complimentary parking and bike storage for our team!
About Safe Software
Safe Software transforms organizations with FME the only AllData AnyAI Enterprise Integration Platform connecting all your data anywhere at any velocity. With over 30 years of expertise and 25000 enterprise customers across 125 countries we simplify your data journey wherever it leads.
Founded in 1993 Safe is headquartered in Surrey BC with over 200 team members and counting. Were always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team
Our Commitment to Diversity and Inclusion
Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race gender identity or expression sexual orientation age ability disability national or ethnic origin political belief religion or family status. Should you require accommodations during the recruitment process please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
