Assistant Director LTC Claims
Assistant Director LTC Claims
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1 Vacancy
Job Description
At Northwestern Mutual we are strong innovative and growing. We invest in our people. We care and make a positive difference.
AD LTC Claims
Summary
Provide leadership and oversight of assigned Longterm Care claims operations ensuring claims are being administered in compliance with applicable state laws and regulations. Manages teams through recruitment selection training development motivation and salary administration of staff. Provides thought leadership on the future state of claims processes and works with other leaders to implement process and technology enhancements to drive efficient clientcentric processes.
Primary Duties & Responsibilities
- Responsible for the oversight of assigned product line(s) claims operations ensuring claims are being administered in compliance with applicable state laws and regulations.
- Responsible for establishing priorities across multiple divisions and allocating resources to align with business needs and achieve performance results
- Responsible for ensuring that claim handling is performed within the standards/best practices and administration of claims in accordance with the companys claim philosophy.
- Responsible for collaborating with other leaders within the department to create the future of claims administration.
- This includes identifying and facilitating claimhandling process improvements across the division technological/digital advancements in claim handling and related divisional projects.
- Remains alert to and develops innovative solutions to address the needs of the claims divisions to maximize performance business results client field and employee experience.
- Takes the lead in prioritizing resources and projects as required that are in the best interest of the claims department and its responsibility to the claimants and policyholders at large.
- Responsible for identifying and directing claims handling process improvements and divisional projects through solution implementation.
- Responsible for the development and growth of our team leads.
Collaborates with departmental leadership to enhance the quality program and training program to improve proficiency and speed to proficiency.
- Actively participates in departmental/functional projects to drive business results and innovation.
Qualifications
- College degree in business or related field.
- Eight to ten years of experience leading teams.
- Excellent judgment and decisionmaking skills.
- Experience in negotiation and conflict management.
- Excellent verbal and written communication skills.
- Proven ability to lead others formally and influence without authority.Ability to practice collective leadership by serving as an effective leader within a leadership team in addition to leading own team.
- Experience in leading projects.
- Experience in leading Servicing or Claims operations preferred.
Compensation Range:
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Northwestern Mutual pays on a geographicspecific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to locationbased pay structures.
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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion gender identity or expression sexual orientation national origin disability age or status as a protected veteran or any other characteristic protected by law.
If you work or would be working in California Colorado New York City Washington or outside of a Corporate location please click here for information pertaining to compensation and benefits.
Required Experience:
Director
Employment Type
Full-Time
