Service Now Administrator Developer Remote
Service Now Administrator Developer Remote
Posted on :
11-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Job Title: Service Now Administrator Developer (Remote)
Location: Raleigh NC
Duration: 12 Months
Job Description:
ServiceNow Administrator/Developer position is housed in the client. This role provides support for the states use of its ITSM system (ServiceNow) and clients use of best practices supporting users needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams possibly supporting several initiatives simultaneously. This role reports to the cleint ServiceNow platform owner.
Duties and Responsibilities:
Minimum Qualifications:
Knowledge Skills Abilities and Competencies:
Skills:
Skill Required / Desired Amount of Experience Experience working in the governmental sector (local state or federal) 1 Years Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework 1 Years Experience performing continuous improvement initiatives for processes and services 5 Years Strong knowledge and familiarity with customer service/case management processes 5 Years Excellent verbal and written comm skills ability to communicate clean organized and thorough information and data appropriate for intended audience 5 Years Ability to develop insightful beneficial and actionable analyses with detailed explanations regarding drivers of those results 5 Years Produce unambiguous comprehensive and accurate interpretations of analysis 5 Years Ability to obtain a security clearance with FedRAMP administration standards 1 Years
Location: Raleigh NC
Duration: 12 Months
Job Description:
ServiceNow Administrator/Developer position is housed in the client. This role provides support for the states use of its ITSM system (ServiceNow) and clients use of best practices supporting users needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams possibly supporting several initiatives simultaneously. This role reports to the cleint ServiceNow platform owner.
Duties and Responsibilities:
- Administer the ServiceNow platform across the IT Service Management application
- Perform any necessary enhancements upgrades or maintenance on the platform
- Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
- Handle all enhancement requests and develop on ITSM application used on the platform
- Work with developers on the next stage processes for the platform
- Be able to gather business requirements analyze and translate into technical documentation and development
- Monitor application performance and analyze code
- Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
- Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management
- Supporting the iterative configuration of the ITSM application engage stakeholders to conduct reviews through joint design sessions
- Proactively researching and suggesting enhancements to existing engagements
- Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management
- Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
- Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications:
- Bachelors degree in Computer Science Information Systems or a related field
- 35 years of experience in ITSM technology specifically supporting the processes and administration of ServiceNow
- Experience designing and deploying webbased end user selfservice portals
- Knowledge of and experience with web technologies including JavaScript HTML XML and Web Services
- Experience with ServiceNow forms fields views lists UI policy and actions and client and server scripts
- Experience integrating ServiceNow with other tools and services; monitoring alerting and federated sources of CI data
Knowledge Skills Abilities and Competencies:
- Decision Quality
- Problem Solving
- Directing Others
- Hiring and Staffing
- Drive for Results
- Organizational Agility
- Building Effective Teams
- Motivating Others
Skills:
Required Experience:
Senior IC
Employment Type
Contract
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